The complaint has been investigated and
resolved to the customer's satisfactionResolved Emerald Lux — Misrepresentation in advertisement
resolved to the customer's satisfaction
The EMERALD LUX company advertised their product for
Free and only pay shipping and handling. When I received the product I was informed of a trial period and would be charged $99.00 to my account after the trial period. They do not tell you the trial period starts on the day they recieve your request for their product. On the day I recieved the e-cigs the trial period was already done and my account had been charged $99.00. I phoned them to let them know I would be sending them back and to refund my money. They said they could not give me a refund and would have to cancel by mail since it is a club. There was NOTHING about this in the ad.
The problem became worse since they had already sent filter refills with another charge to my account of $60.00. I am currently working with my bank in the dispute process. When I recieved the refills I immediatly returned them and have not recieved a refund of any of the charges.
Please do not be tempted by this Scam. I have had to cancel my debit card and have a new one issued to prevent more charges. I am still working with the bank to rectify the situation. It has been months lots of paper work and I am still trying to get my money back in my account!