Elite Moving Services Co LLC review: Moving company

On July 15th I scheduled a move with a show up time window between 8-9am. Two days before the move I get a text stating they were unable to be there at that time and would be able to be there between 1-2 pm. The text requested a confirm or deny response. I felt held hostage since I required help moving and could not find another company available on that Saturday so I accepted. After 2:40 I called the company and they stated they would be an hour late. I asked why no one let me know and the office assistant on the phone told me its not her fault. I waited the hour before calling back because no one showed up, I was then told 30 mins. Still nothing. I had started loading the truck on my own after two because I needed to move still and I had no reassurance that help would ever arrive. I had 99% done when two men showed up around 6:00. I told them they were no longer needed and called the company again. I requested a refund and a manager venmo'ed the money. He also stated he would reimburse for my uhaul but after talking with him on the phone and him calling me a p*y, he said he would not. This isn't just about money for services, this is about doing a job in a timeframe that needed to be completed. I prepaid for a service so that I wouldnt have to move an entire home by my self, it was over 100 degrees out. This is not how my move was supposed to go. I was supposed to do very little moving and more of the organizing. Instead I had to spend my day doing the one thing I paid for. The move took much longer than planned and had I known the would not show I would have started earlier in the day. This company has no logistic skills and no sense of customer service. They should not be in business.