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CB Utility Services Review of Electricty
Electricty

Electricty review: Billing 2

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1:52 pm EST
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When a sales person came to my house last year I was unaware what he was a sales rep from a private company and I did not differentiate from direct energy and enersource, I mistook him a person from the Hydro department, when he said he is from direct energy and I have to sign a contract if I need to get electricty at low price. The next day when I received call from the Direct energy to confirm my contract I denied saying I do not want.
I had spoken to a friend of mine about the contract and he said that is not from the government, and it is a private agency, so I denied the contract. But I had been billed through them and I did not notice untill recently when I received a huge bill of 176$ I called the enersource and they said that I am getting energy through Direct energy.
I had then noticed that there was a small increase in my bill in recent times and was due to the contract with Direct energy.
I then called the direct energy and spoke to the customer service, and the representative said that they will be sending me a audio recording of the conversation of the contract confirmation and will take 30 days.
I am sure that I said I do not want the contract to be enforced.

I have to get the refund for all the amount taken from me till date, and also the billing should be done through enersource.

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Diane Formichelli
Brooklyn, US
Aug 26, 2012 9:35 pm EDT

omg this is such a lie. I cant believe this comment bill you without consent if you sign up for something you read all the terms and conditions and later on you want to cancel how can they bill you. you are telling people story that is not true the electricity company take more than 60 days to get it off the bill that has nothing to do with the planet energy continue to bill you. you are something else. get a life stop tellng people lie.

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S D A Roy
Mississauga, CA
Jun 08, 2010 7:07 pm EDT

Planet energy did the same thing to me.Their agent who came to my house lied, told me that i can sign the paper now and if call back and cancell withi 30days that there wont be any problems.I did so before 30days but Planet energy says that theres no proof of that! They rob me.They still bill me without my consent.Any one should be carefull of Planet energy in future.They bill you extras...huge!Enersource has always been the best.Never go for Planet Energy!