E"E Creative Design Sdn. BhdFailure to deliver on promises, rude behavior and

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a verified customer
Verified customer

Customer service was really poor. We were in contact with a woman named Ms. Lim who was supposed to be in charge of getting our furniture delivered and she constantly delayed the delivery time and date. She cancelled on agreed on or promised delivery times on several occasions. One of the excuses given was that it would cost them extra money to deliver our furniture alone and so they wanted to wait until there was furniture to deliver to other customers as well, so they could save costs by delivering furniture to several customers on one day. This may be acceptable if they had informed us earlier and we had agreed on it, but we were not informed and this information came after they delayed the initial delivery date agreed upon. On top of that, Ms. Lim sometimes ignored our calls whenever the approximate date which she said the furniture would arrive passed and the furniture did not arrive. Therefore, on top delaying the delivery times on several occasions, they sometimes ignored us for short periods of time when they failed to deliver on their promises. The furniture finally arrived weeks later than the original date that we were promised it would arrive on. On the day the furniture finally showed up, the delivery guys showed up 2 hours later than expected. Unfortunately, to add on to the bad service, a number of the designs on the furniture delivered were not what was shown in the showroom and we were not informed that some of the furniture would look different from what was on display. To add on all of this, the mattress for some reason, did not show up with the rest of the furniture on the day the rest of the furniture was delivered, because they apparently forgot about it. Then, when we asked for the side tables in the bedroom to be replaced because the design was not the same as requested, we were told that we had to return the tables immediately and wait for at least another 3 weeks to receive the new ones. All Ms. Lim had to say throughout this whole fiasco was that they were sorry for inconvenience and that they were apparently trying their best. When we finally decide to put our foot down, and demand for what we wanted, Ms. Lim accused us of being impatient and making too much "noise". In conclusion, despite the nice furniture, based on our experiences, the business is run extremely poorly and they obviously have no respect nor consideration for the time and convenience of their customers. They appear to care more about their own convenience and making as large a profit as possible. All of this happened this month, June 2016 and although we have already paid in full for the services and products, we would like some amount of refund or compensation in the form of complimentary items for all of the inconvenience that they have caused and for the poor handling of the entire situation.


  • Ra
    Rakrn Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Totally agree with the above complaints and I would like to inform anyone who have any interest in buying from this Company be more aware and careful with the terms and conditions set by them. Very unprofessional of them insisting full payment before delivery. The sales person was very convincing and helpful. But until the delivery, there was no flexibility at all when I've fully paid for my 2 writing tables and deposits for my wardrobe.They did not even want to deliver my writing tables!! Ridiculous!

    2 Votes
  • Je
    Jeff Soon Nov 02, 2016
    This comment was posted by
    a verified customer
    Verified customer


    Time to expand your bussiness?
    we are 30 years over experience with specialise in wood working machinery and aluminium working machinery . For the local made sliding table saw, we are manufacturer and have ready stock in our factory.
    please do not hesitate to visit our 4S(sales/service/spare parts) factory anytime.
    We have our maintenance team ready for you.
    We have a lot of re-conditioned and SECOND HAND wood working machine in our factory as well.

    We do have all type of italy/taiwan/china/local machine:
    Cutting machine
    panel saw machine
    Band saw machine
    sawing machine
    glue machine
    Edge banding machine
    Boring machine
    drilling machine
    wood lathe machine
    Planing machine
    sanding machine

    Jeff +6011-[protected] (sales representative)
    Gallen +[protected] (sales manager)

    BSM machinery trading sdn bhd
    18, jalan taming tiga,
    tanming jaya industrial park,
    43300 balakong, selangor, malaysia

    website: bsmmachinery.com.my

    google link : http://goo.gl/lXVBwq

    waze link : http://goo.gl/JVilYB

    Jeff +6011-[protected] (24hr on whatsapp)

    0 Votes

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