ESD Roofing Solar review: Broken Promises

Promised $15 Electric Bills-System Underperforming & Customer Support ignoring requests.
I am posting this review in hopes of reaching a manager or executive at ESD Solar who can take immediate ownership of my case, as standard customer support channels have completely stopped responding.
The Issue: When I purchased my solar system three years ago, I was explicitly promised that my monthly electric bill would be capped at no more then $15, Instead, my electric bills are currently higher than they were before I purchased the solar panels
Lack of Communication: I have called support multiple times over the past several weeks to get this system inspected and corrected. Each time, I am simply told that my account is "under review", but no one ever calls back, follows up, or schedules a technician to resolved the issue. Paying for solar system while simultaneously paying an inflated power bill is completely unacceptable.
Requested Action: I am requesting an immediate contact from a supervisor to: Send a certified technician to inspect my system, inverters, and production data to fix why this is underperforming. Conduct a full audit of my originals energy guaranteed.
I am prepared to update or remove this review as soon as ESD Solar provides a concrete resolution.