The complaint has been investigated and
resolved to the customer's satisfactionResolved eDefense — Fraudulent debiting from my checking account
resolved to the customer's satisfaction
Also, https://www2.respondingtolife.com/edefense/. The company is actually called CPP North America, LLC. I found out on 8/19/2011 that my checking account had been debited $14.99 on 8/18/2011. My bank recently changed ownership (from Wachovia to Wells Fargo), and I checked archived statements and found out that $14.99 was also debited on 7/18/2011 AND 6/20/2011. I figured out that one of the numbers associated with that debit looked like a toll-free, 877 number, so I called it. eDefense asked me to verify my name, address and phone number, and then they told me what my 4-digit membership number was, and gave me the website name, www.myedefense.com. You login with that 4-digit, your zip code and your email address. [no username or password, you see; when have you never needed a username and password?]. When I logged in, the has four categories: PC Defense System, Digital Backup Plan, Online Threat Detector, and Personal Information Registry. I didn't click on anything. A man told me someone spoke to me on the phone in May 2011 and that I agreed to a 30 trial period. THAT NEVER HAPPENED. They said when I received the paper package in the mail . . . I NEVER RECEIVED ANYTHING. They said they had send confirmation emails, but unfortunately their email address didn't match mine (one letter was off), so I NEVER GOT A SINGLE EMAIL FROM THEM. I reported all this to my bank on 8/19/2011, and the bank responded on 8/27/2011, "Unfortunately, Wells Fargo Bank does not have recourse to return this charge; therefore you will need to resolve this dispute directly with the merchant. As a result we have closed your claim." How's that? I called the bank today and literally screamed at them. Finally after several phone transfers, I was put in touch with the Claims Assistance Center. The person I spoke with finally agreed to treat this as fraud, asked me to destroy my debit card and they will refund all three months ($44.97) to my account and will issue a new card. I freakin' HATE FRAUD. I've seen this same sort of fraud on ComplaintsBoard.com, just in a different name. And this is good: eDefense uses a Wells Fargo logo on their site. Twice today I asked, pointedly, if Wells Fargo knew about this company (no). The last thing the eDefense guy told me when I mentioned that detail today was that they were affiliated with Wells Fargo higher up, in the marketing group, so the local branches of course wouldn't know about them. I wish someone would prosecute these people. I'm still digging to find out more.