The complaint has been investigated and
resolved to the customer's satisfaction
DyersOnline.comLet your adventure begin with them - and never END!

Dyer's Online RV Supplies

I paid $329.93 for a 14 FT. Gold Coast Screen Room from this on-line seller on JUNE 7, 2007. I was delivered a faulty good (hence not the good that I ordered), I contacted the seller, and spoke to John Hurdon at Dyers, who refused to resolve the matter, so I contacted my credit card company which advised me.

I followed their advice, and the seller was given the opportunity to collect the faulty good (as required under law) in JUNE. The seller chose to refuse delivery of the returned item in JUNE, (within 30 days of the purchase) and the credit card company gave me a refund on July 5, 2007.

I finally disposed of the faulty good (as is my right) on October 4, 2007. I retained it for inspection far longer than was reasonably necessary, and any RV'er knows that we simply do not have the space to continue to haul around useless items in our vehicles when we travel.

The seller, having chosen not to collect the good in June, began on 10/16/2007, more than FOUR MONTHS AFTER THE FACT harassing me via email about having taken legal steps within my power to protect myself.

I am not using or enjoying this item. I got less than 24 hours of actual use out of it, if one could even say that, since one of the rafter poles bent upon installation, and it never adhered to the side of the RV. In over 6 years of RVing, this was by far the worst purchase I ever made for my RV!

John Hurdon has sent me a barrage of harassing emails since October 16th demanding return of the item, threatening to call the police and collection agencies and accusing me of being a thief. I fail to understand why he is demanding return of this item at this late date, having refused redelivery in June and the fact is, I simply no longer have the screen room because it was GARBAGE, and utterly useless.

John also complained that he was unable to reach me by phone. I HAVE AN RV. I TRAVEL. Sometimes cell phones don't work in all areas! Considering the hostile nature of the emails I have received from this guy, I am very glad that he cannot reach my phone today. I would not choose to pay for cell phone airtime to listen to his harassment.


  • Jo
    John Stuhlmiller Jun 22, 2012

    I had a similar experience with this company. I ordered a parallax temp assure converter from them it arrived and was a unit that someone had already used. They wanted me to return it to them and wait another 1.5 weeks for a new unit to be shipped. I asked them to send a replacement overnight and they refused even though what they did as sending me a used item as new which didn't work was illegal. This company is shady! stay away!

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.