The complaint has been investigated and
resolved to the customer's satisfactionResolved DyersOnline.com — Let your adventure begin with them - and never END!
resolved to the customer's satisfaction
Dyer's Online RV Supplies
I paid $329.93 for a 14 FT. Gold Coast Screen Room from this on-line seller on JUNE 7, 2007. I was delivered a faulty good (hence not the good that I ordered), I contacted the seller, and spoke to John Hurdon at Dyers, who refused to resolve the matter, so I contacted my credit card company which advised me.
I followed their advice, and the seller was given the opportunity to collect the faulty good (as required under law) in JUNE. The seller chose to refuse delivery of the returned item in JUNE, (within 30 days of the purchase) and the credit card company gave me a refund on July 5, 2007.
I finally disposed of the faulty good (as is my right) on October 4, 2007. I retained it for inspection far longer than was reasonably necessary, and any RV'er knows that we simply do not have the space to continue to haul around useless items in our vehicles when we travel.
The seller, having chosen not to collect the good in June, began on 10/16/2007, more than FOUR MONTHS AFTER THE FACT harassing me via email about having taken legal steps within my power to protect myself.
I am not using or enjoying this item. I got less than 24 hours of actual use out of it, if one could even say that, since one of the rafter poles bent upon installation, and it never adhered to the side of the RV. In over 6 years of RVing, this was by far the worst purchase I ever made for my RV!
John Hurdon has sent me a barrage of harassing emails since October 16th demanding return of the item, threatening to call the police and collection agencies and accusing me of being a thief. I fail to understand why he is demanding return of this item at this late date, having refused redelivery in June and the fact is, I simply no longer have the screen room because it was GARBAGE, and utterly useless.
John also complained that he was unable to reach me by phone. I HAVE AN RV. I TRAVEL. Sometimes cell phones don't work in all areas! Considering the hostile nature of the emails I have received from this guy, I am very glad that he cannot reach my phone today. I would not choose to pay for cell phone airtime to listen to his harassment.