Duplicate Transaction review: Unethical practice by Jet Airways 1

Hi,

I have booked a Tkt on 2nd Oct, at the first time I got a failed transaction. I got a message popup from Jet Airways that your amount is blocked but not charged. In second transaction my transaction was successful and my tkt was booked.

My pain started once the credit card statement came, I found two transaction entries of 10654/- in my account statement. I spoke to my credit card banker they said Jet Airways asked us for a valid debit transaction. I spoke to Jet Airways they said to send mail to [protected]@jetairways.com. Finish the queries they asked even after giving all details was pathetic.

I gave them reference no, I gave them my credit card statement still they were not able to identify the amount details. Below is their mail communication which shows their childish customer care department.

Oct 9 Mail from Jet Airways
Dear Mr Agrawal,

Thank you for your email and contacting Jet Airways.
With regards to your email, may we request you to kindly forward us the complete credit card number in order to assist you.

Thank you,
Yours sincerely
Neha Gawandalkar, Web Manager, Jet Airways India Ltd

Oct 11 Mail from Jet Airways
Dear Mr.Agarwal,

Thank you for your email and contacting Jet Airways.
With regards to your email, we request you to kindly provide the card statement delivered to you reflecting the errorneous charges in order to assist you further.

Thank you,
Yours sincerely
Sunita Shukla, Web Manager, Jet Airways India Ltd

Oct 12 Mail from Jet Airways
Dear Mr.Agarwal,

Thank you for your email and contacting Jet Airways.
With regards to your email, kindly advice if you have any future travel ticket if yes we request you to send us the ticket details to assist you further .

Thank you,
Yours sincerely
Joyce Rebello, Web Manager, Jet Airways India Ltd

Oct 13 Mail from Jet Airways
Dear Mr Agrawal,

Thank you for your email and contacting Jet Airways.
With regard to your mail, please be advised that our Revenue Accounts department is looking into this matter.
May we request you to bear with us during this interim period.

Thank you,
Yours sincerely

Neha Gawandalkar, Web Manager, Jet Airways India Ltd

The UN professionalism can be seen in many ways of Jet Airways.
1) Four mail sent by three different people.
2) Jet airways is asking for customer's credit card no which can be used by any one for further fraudulent.
3) What is motto behind asking credit card no. do jet airways keep record of customer credit card details ?
4) What is the relation of asking credit card statement which is customer very personal transaction information.
5) What is the relation of asking of any future ticket.

I don’t understand why it is so difficult to find out any ticket is issued on the given reference or not and same reference no is used for ICICI debit transactions.

I am very annoyed with all this, now waiting for their response to settle down my amount.

Hoping Jet Airways will upgrade their customer care to show some mature behaviour.
Thanks for reading this mail.
Rohit