The complaint has been investigated and
resolved to the customer's satisfactionResolved Driver License Restoration Program — Setup for failure
resolved to the customer's satisfaction
From Clark County Web Site
Clark County's Driver License Restoration Program exists to help suspended drivers become legally licensed as rapidly as possible. Unfortunately, the program cannot assist every suspended driver because some are simply not in the position to meet all of the program's requirements. The requirements of the program are strict because it is only with the cooperation of the Washington State Department of Licenses and of Alliance One Credit Corporation that the program can exist. Simply stated, they require assurance that those accepted to enter the program can reasonable meet the payment schedule and other requirements to become legally licensed.
The program is limited to persons who meet the following requirements:
1. Are suspended only for Failure to Appear tickets in Clark County District Court or the Camas, Washougal, and Battle Ground Municipal Courts. Any Failure to Appear (FTA) tickets in other cities, counties, or states/jurisdictions are not eligible and must be cleared up prior to obtaining your license through the DWS class.
2. Are taking care of (paying off or working off) current tickets turned over to collections.
3. Have FTA fines in collections in excess of $500.
4. Have a steady, dependable household income and can afford both the agreed upon payments and the required auto liability insurance premium.
If you meet all the above requirements, the next step for you is to attend the Driving While Suspended class where all the details of the program will be explained to you. To sign up for the class go to Clark County Corrections in the basement of the Law Enforcement Center - 707 W. 13th Street, Vancouver, WA. You will need to pay the $75 class fee when signing up and a class date will be assigned to you. Cash, checks, money orders and credit/debit cards are accepted.
Sounds like a fair deal right? WRONG!!
I went into the driver license restoration program back in May of this year. I was put on the 7 year plan. Alliance One set up my payments to be 90.00 per month. A couple of weeks ago I received a notice that I had another judgment go to collections. I thought they were all already in collections. So I asked the lady at the pay station out on 164th if this would just be added onto and included with the rest. She didn’t know and told me to wait till it actually was put into my account. I did this and called yesterday. I was told yes it would be added in and included in my payment for my license, BUT, that I had been making the wrong payment. I am not supposed to be paying 90.00 per month; I am supposed to pay 189.00 per month.
Now I had a feeling something was going to go wrong with this whole thing. When I went to pay my payment last month (Aug. 10, 2009), I was given my receipt and noticed that my balance due had gone UP. Not just up BUT WAY UP!!
On May 13, 2009 I made my first payment of 90.00 and was given a printout of the 26 items that are in collection with Alliance One. On this printout the girl that took my payment marked off each item that I was to be given an adjudication slip for so I could go to the DOL and get my license reinstated. At the bottom of the printout it says total of 26 items and total for the balance is 6402.08.
Now when I went to make the payment for August, I got a receipt and another printout. On that printout there are the very same 26 items, no new ones had been added, BUT, the total due now is quite different. You would think that after 4 months of paying 90.00 the balance would be down little. NOPE! It is now (mind you that these are the VERY SAME ITEMS) much higher! The total due is now 10346.23.
Please tell me how in 4 months the total has gone up 4000.00?!? The woman on the phone told me they made a mistake...
Now I have been in this DWS program a couple of times (this is supposed to be my last chance) and I have had problems with Alliance One and their records and book keeping skills, but this time it is ridiculous!! When your payment amount is figured out it is the amount of the fines plus the interest for (in my case) 7 years. Then it is divided into monthly payments. Unless there are more fines added on the total goes down, or at least that’s the way it’s SUPPOSED to work.
I can’t pay 189.00 per month plus insurance and my rent and etc… I need my license and I thought that that was what this program was for, and what Clark County and Washington State’s goal and main objective is. To get the license back.
Alliance One Inc. is shady to say the least. If you look on the internet you will find many complaints and other negative and unkind posts about them. Here is a link to just a few posts by people that have had to deal with them. I wasn’t surprised at all at all the complaints about Alliance One. What I do find shocking is that with all these complaints from so many people from so many different places, that NO ONE has done any thing about it!
Hoping that people out there see WHATS REALLY GOING ON!!