Dressafford
reviews and complaints

The dress fits perfectly and is extremely lovely. The only complaint is that it was not made of cotton or a comparable material. That's how I feel about dresses, lol. I hope I can find something better than this. Of course, I'll place more orders. The vendor was excellent and polite, and my purchase was shipped as soon as they confirmed my size. Deserves a 5 star.

So, here's the deal: I decided to take a chance on Dressafford and ordered a custom sized dress for my maid of honour. It arrived pretty quickly, but let's just say it wasn't exactly what I was expecting. The sizing was all wrong - two inches too small on the waist AND the bust. Not to mention, the "gorgeous rose on the shoulder" that was supposed to be the main feature was more like a sad, half-sized version. I mean, seriously, take a look at the photos I attached below.

When I decided to reach out to the company to express my frustrations, their responses were far from helpful. Basically, they were all like "well, sorry but we can't guarantee our dresses are consistent with the photo" and "since all of our dresses are handmade, they may vary by about an inch in either direction of the specified measurements". Ummm, excuse me but my dress was definitely more than one inch off the mark. And as for their supposed "extra fabric" in the seams for alterations, I gotta call BS because there was no such thing.

And to make matters worse, they flat out refused to give me a refund because apparently that's their policy when it comes to custom gowns. Meaning, if you're not happy with your custom made dress - tough luck. Meanwhile, their regular sizing chart is so off the mark that you're basically forced to go the custom route anyways.

Bottom line: there are plenty of other companies out there with way better return policies. If you're smart, you'll steer clear of Dressafford.

OMG, let me spill the tea about Dressafford (dressafford.com)! Y'all, their dresses are lit! I ordered a dress from them and it made me feel like a total baddie. I was slaying left and right and feeling comfy at the same time, you feel me?

Now, let me drop some wisdom - knowing your body is key, sis. You gotta know what kind of dress will work for your body type and make you feel like a queen. For me, I'm a shorty with a short torso, so I knew exactly what I wanted. Mermaid dresses weren't my jam because they emphasized the areas I wasn't feeling. I went with a halter top and some dope embellishments that made my torso look snatched. Plus, since I can get puffy after I eat (burgers are my weakness, y'all), I was glad that my stomach was totally hidden in this dress. I was killing it all night without a care in the world.

Let me also give props to their craftsmanship. This dress was put together like a boss. The only thing I wasn't sure about was the embellishments. The color looked gold on the model, but when I got it, it was more like a light yellowish orange. But guess what? I still looked fire, so it wasn't a big deal. The beads did move around a bit, but it wasn't a dealbreaker for me.

Oh, and just in case you're curious about sizing, my dress was custom made and I'm 5'2, 110lbs, and 32-28-35.5. I went with the color "stormy" which is like a blueish grey (totally lit color, btw). Even though the beads weren't exactly what I was expecting, they totally worked with the dress and made it look stunning.

So, if you're looking for a dress that will make you slay, Dressafford is the spot to hit up. They hook you up with quality craftsmanship and trendy styles that'll make you feel like the boss you are.

Hey guys, so I had a bit of a mixed experience with Dressafford and wanted to share my thoughts with you all.

First things first, if you do decide to take the plunge and order from this site (which honestly, I'm not sure I'd recommend), make sure you give yourself plenty of time. These dresses can take forever to arrive, so don't leave it until the last minute.

Once your dress does finally show up, try it on as soon as humanly possible. This is really important because if you miss the 14-day return deadline, you're out of luck. And let me tell you, that deadline comes around real quick. I was out of town when my dress arrived and by the time I got back and tried it on, it was already too late to return it. Total bummer.

As for the dresses themselves, we ordered two and had very differing experiences. One was actually pretty good (though we did still need to do some alterations to make it fit perfectly) while the other was a complete disaster. As in, it looked absolutely nothing like the picture on the website. Talk about false advertising.

When I reached out to the company about the poorly-made dress, they were really inflexible and wouldn't even consider taking it back. I sent my email within three weeks of receiving the dress, but they were still pretty much like, "Sorry, too bad." Not cool, guys.

All in all, I don't think I'd order from Dressafford again. It's just too risky and stressful. By the time I realized how bad the dress was, it was too late to do anything about it and I was left scrambling to find something else. If they had a 30-day return policy, maybe things would be different, but with only 14 days to work with, it's just not worth the hassle. And honestly, I don't think I'd even sell the dress on to someone else because I wouldn't want to inflict that kind of poor quality on anyone else.

So yeah, that's my two cents. If you're thinking of buying a dress from Dressafford, just be careful and know what you're getting into.

So, I wanted to write a review about my experience with Dressafford. I ordered a wedding dress from them for my upcoming June wedding and let me tell you, it was a mess. Before I even placed the order, I had a great customer service experience. They were quick to respond, super polite and made sure all my questions were answered. However, once the dress arrived, all hell broke loose.

First off, the quality was absolutely terrible. The lace on the dress looked NOTHING like what was pictured on the website. On top of that, instead of the white dress that I ordered, I got a cream-colored dress. And to add insult to injury, the lace was sewn off-center at the bottom! Like, what the heck?! Also, the satin belt that was supposed to come with the dress was replaced with this chunky band of dress material that was sewn right into the dress. I mean, what is that?!

Here's the real kicker, though. The actual fabric of the dress was made of this cheap flag material. And to make matters worse, they put modesty cups in the bust area but they were sewn waaaaay higher than they should have been. There was no way they were going to hold anything in place! I tried to give Dressafford the benefit of the doubt and sent them three, THREE! emails but got no response. So, I had no other choice but to dispute the charge.

They finally got back to me offering to give me an 80% refund once I shipped the dress back to China on my own expense. Ridiculous, right? They also offered me the option to donate the dress in exchange for a 50% refund. I'm still trying to get my money back because the dress I received wasn't even close to resembling the dress I ordered.

I'm getting married in just a few weeks and now I'm dressless and out $200. I also left a review on their site, which hasn't even been posted yet. So, it seems pretty obvious that they don't like negative reviews and are actively hiding them.

Save yourself the headache and don't bother with Dressafford. The photos on their site are not reflective of what you'll actually receive and it's just a big old waste of money. This was my first and last time ordering from them.

So, my lovely bridesmaids and I were on a hunt for a burgundy long dress that would be perfect for my big day. One of them stumbled upon Dressafford and we started browsing through their dresses. I've done my fair share of online shopping, so I didn't mind giving it a go. The dress that caught our eye was amazing, and we all agreed to give it a try. However, seeing that the site was based in China made me a bit skeptical, but since I've had good experiences with other similar sites, I decided to take a chance.

Before placing my order, I read through their return policy and saw that it was acceptable to return items, as long as you contacted customer service first. Shipping fees were not covered by them, which is fair enough. I was confident that this company would deliver some amazing dresses, so I only ordered two at first to see how they looked and fit.

About a month later, my dresses arrived, and boy was I in for a surprise. I was seriously disappointed with the quality - the dresses just didn't fit my bridesmaids like they were supposed to, the material was thick and heavy, and the dress wasn't sewn well at all. It looked totally different from what we had seen on the website, except the color. So, I immediately contacted the customer service department about returning the dresses for a refund.

To my dismay, I was told that I was only entitled to an 80% refund and that I had to pay for the return shipping fee. To add insult to injury, they also deducted the original free shipping from the sales price. So, essentially I only got 50% of my money back - not cool.

Also, I couldn't help but notice that all the positive reviews on their site seemed a bit "fishy," especially since they all only had feedback pertaining to this site and no other. In short, I'm convinced that those reviews were fake!

Save yourself the hassle and the money, and don't bother with Dressafford.com.

So, I recently ordered a wedding dress from DressAfford. I thought I'd struck gold when I saw their Button Butterfly Sleeves Graceful V-Neckline Side Dress - it was exactly what I was looking for! I placed my order on May 19, 2022, and paid $177.41 for it (my order number was dad20220519-2***). I opted for expedited shipping, as it was pretty last minute, and the dress arrived on June 16, 2022. Exciting stuff, right?

Well, not really. Turns out the dress I received from DressAfford was NOT the dress I ordered. It wasn't the right color - I'd opted for ivory, but what I got looked more like white (and not a very nice one at that). The embroidered design was completely different from the one advertised, and honestly it looked really cheap and low quality. The material was super disappointing too - definitely not the same quality as what was shown in the pictures.

And to top it off, I'd had the dress custom made to my measurements... but it fit me like a sack. It was too loose everywhere and just way too long. Honestly, it was a total nightmare. I wouldn't wish this on anyone. Moral of the story: don't buy from DressAfford. They advertise one thing and send you something completely different - it's like they don't care about truth in advertising at all.

So, I figured I'd try to get a refund for this hot mess. I emailed them to request a refund, and "Alex" responded to me. He said that because the dress was custom made (even though it was nothing like the dress I'd selected), they couldn't take it back. Instead, he offered to refund me 20% of the total payment. I mean, thanks for nothing, Alex. I decided to file a claim with my bank to try to get a full refund, and I'm still waiting to hear back.

This whole experience was just the worst. I wish I'd known not to trust DressAfford, and I'm still kind of in shock at just how different the dress I received was from the one I thought I'd ordered. I ended up buying another dress from David's Bridal, and while it wasn't cheap, at least it was what I was expecting! Below are some pictures of the dress I ordered vs. what I actually got. As you can see, they're pretty different.

Hey guys, let me just tell you about my experience with Dressafford. So I ordered a dress from them and when it arrived, it was just all wrong - way too long and way too small. So, I shot them an email to start the return process.

I got an email back from a dude named Victor and he was super helpful. He explained that I could return the dress and get a refund of 80% of the product purchase price (shipping cost not included), but that I'd have to cover the cost of shipping it back. He also mentioned that there was a 20% handling fee, just FYI.

But then, Victor had some other suggestions for me if I didn't want to deal with shipping the dress back to them. He mentioned that a lot of customers try to sell the dresses locally on craigslist or eBay to save on shipping. But then he also had this really cool idea where I could donate the dress to one of a few organizations they work with, and they'll refund me 50% of what I paid (minus the shipping cost) if I provide a photo of my donation receipt within seven days.

Here are all the organizations Victor mentioned:

http://www.adornedingrace.org/donate/#donations
http://bridesforacause.com/donate-your-wedding-dress/
http://bridesacrossamerica.com/giving/give-a-dress
https://www.bridesagainstbreastcancer.org/consumer-bridal-donations/
http://www.goodwill.org/donate-and-shop/donate-stuff/

I love the idea of donating the dress and helping someone who really needs it, you know? Plus, it's a way quicker refund than if I had to pay to ship it back and wait for the banks to process it. I'm definitely going to look into these organizations and make a donation!

Anyways, Victor was super awesome and made the whole process a lot easier for me. Plus, it's really cool that Dressafford is working with these organizations to help others. So overall, I'd definitely recommend them!

I am seriously blown away! I scoured the town for a dress I could wear to an awards ceremony. I hit up the fancy department stores, the spots that specialize in plus size clothing, and even some local dress shops. But nada, zilch, zero. I was practically throwing in the towel when I decided to take my hunt online. I searched the internet for plus size dresses and that's when I stumbled on Dressafford. Their selection was legit and their prices weren't gonna break the bank. I narrowed my search down to a-line dresses since that style just works for my bod. I was hella anxious because I only gave myself two weeks to find a dress that actually fit and I was running out of options. So, I read some reviews and decided to give it a go. Thank the fashion gods I did!

My dress came early which was dope. I ordered it on December 1st, and it got to me just a few days ago. My shawl actually arrived a little earlier since I forgot to throw it in with the dress order, but these peeps got my back. I had enough stress in my life, I didn't need to tailor my order to my procrastinating ways. I ended up ordering a size 26 since that was my closest guesstimate and it fit just like I envisioned. I'll probably wear a bra underneath just to keep things PG, especially since I'll be around high school kiddos. But if it were just a night out or a grown-up cruise, I'd feel pretty comfortable with the cleavage factor. Like everyone else has mentioned, this dress is incredibly well crafted and it's a stunner. I ain't the type of girl who rocks a dress on the reg, and I sure as heck hate shopping for clothes, but this dress has changed my tune. The slit on the skirt hits just above my knee and it's the perfect length for me. I'm about 5'7". The material is light and airy and the netting and embroidery on the top ain't cuttin' into my skin. I hate feeling like clothes are chafing me to death, but this number sits pretty perfectly. And the top of the dress comes up high enough so I don't even need to wear a necklace. I'm officially a Dressafford fan for life. I think I might even go back for a mother of the bride dress soon. I ain't even kidding, I'm done stepping inside a mall. Thank you so so much Dressafford! You've made my fashion dreams come true.

When searching for a wedding dress, I came across Dressafford and fell in love with the illusion long sleeve tulle wedding dress with appliques on their website. The dress in the picture was simply stunning with a high neck and an elegant yet comfortable design that allowed for a lot of movement without being constricted. It was everything I was looking for in my dream dress.

However, when the dress arrived, it was a completely different story. Instead of the sheath silhouette that was advertised in the dress description, I received a trumpet style dress that was so stiff and tight around the waist and hips that I could barely breathe. The dress made sitting uncomfortable as it bunched up around the waist when I tried to pull it up to sit. Even though I had ordered the dress with custom measurements, I couldn't send it back due to their policy on custom orders.

I knew there was a risk in ordering from Dressafford as I had come across the same dress design on several other sites with the exact same website design. The dress is only as good as the dressmaker who can copy what is in the picture, so it's essential to be careful when choosing a dressmaker.

One positive point was that I received an email once the payment was processed and was updated when the dress was in production and shipped. However, I didn't contact them, nor did they contact me, which may have made a difference in getting my dress closer to what I had seen in the picture. I wondered where the five-star reviews came from, but couldn't find a way to submit my own.

When the dress eventually arrived, it was folded in a zipped up small plastic bag inside a DHL plastic pouch. Although it was inexpensive, I felt that Dressafford could have done better and at least sent it in a box, especially since it was for my special day! Thankfully, I did find my dream dress from azazie.com, which wasn't much more expensive than Dressafford's dress. Best of all, Azazie had a system in place to mail the sample dress for just $15 to try on before buying it.

All in all, Dressafford could do with some improvements to their service, especially if they want to keep up with their competitors. However, I suggest being cautious when ordering from them, and if possible, trying on the dress before buying it.

If you're thinking about buying a dress from Dressafford, I need to warn you to be very careful. The prices on this site are incredibly low and, as the saying goes, if something seems too good to be true, it probably is. I'm not trying to scare you, but I want you to be aware of the potential risks.

Before you make a purchase, I strongly suggest that you read this article on CBS News about online wedding dress scams. The article provides some great tips for avoiding scams, such as paying with a service that provides buyer protection (such as PayPal), watching out for warning signs (like prices that are too good to be true), and being mindful of your schedule and budget.

Something else that caught my attention on the Dressafford website is their FAQ section, which states that they have a "responsible and dynamic representative team" that will help you with any problems. However, there's no phone number listed on the site, and it's strange to me that they feel the need to assure customers that they're responsible. It makes me wonder if there's something they're trying to hide or if they're not actually very reliable.

Ultimately, I think that the best course of action is to avoid buying a dress from Dressafford altogether. While it's certainly possible that the prices are legitimate, the risks of being scammed are simply too high. If you do decide to purchase a dress from the site, make sure that you're taking all possible precautions to protect yourself. And if you're looking for a more trustworthy option, I recommend searching for reputable wedding dress retailers with plenty of customer reviews to back up their quality and service.

when it comes to customer service. I had a really bad experience with this company, Dressafford. Honestly, the dress I received looked like it was made from old curtains. The material was so cheap and the stitching was all over the place. It really was disappointing to spend so much money and end up with something that was barely wearable.

The thing that really grinds my gears though is that the website has these gorgeous photos of dresses that look like they've been ripped straight from Pinterest or other wedding websites. It's just dishonest to sell a completely different product than what is advertised. It's basically false advertising in my opinion.

When I reached out to Alex, the customer service rep, I was met with rudeness and indifference. He barely even offered me a partial refund. Honestly, he sounded like he couldn't care less about my experience. It's like he thought I was just another sucke,r parting with my hard-earned cash.

Long story short, I recommend calling your bank and disputing the charge if you have any issues with this company. Because it's not fair for them to sell a shoddy product and then have terrible customer service when you try to get your money back.

It's really disheartening to see that companies like this still exist. They should be taking pride in their product and ensuring customer satisfaction. After all, without customers, they wouldn't even be in business.

But hey, Alex, if you're out there reading this, good luck to you my friend. You're going to need it when it comes to customer service!

So, I took a chance and ordered a wedding dress from Dressafford. I mean, the dresses on their site were stunning and affordable! But...there was a problem. The size chart was only made for giraffes, not humans like myself. I'm only 5.3 feet tall, y'all!

So, I reached out to the customer service people and they suggested I order a customized size. I was a bit nervous because they said no returns, but I figured it would be worth it to have a dress that fit me like a glove on my special day.

Uh, NOPE. The dress was way too big in the chest area, y'all. As you can see from the pics I've attached, it was hanging off of me like a potato sack. I had to take it to a tailor and they charged me over $300 to make it fit. When I told Dressafford about all of this mess, they offered me a pathetic $10 refund. Can you believe it?!

And to add insult to injury, the dress arrived with not one, but TWO dirty spots on it. I had to shell out even more money to get it dry cleaned. In the end, it just wasn't worth it. I had to throw the dress away and order a new one from somewhere else.

Overall, I would say that Dressafford was a big miss for me. Their customer service was not helpful and the dress was poorly made. If you're thinking about ordering from them, be sure to double check the size chart and know that returns are pretty much impossible.

Oh my goodness, let me start off by saying how much I am IN LOVE with this dress from Dressafford.com! Honestly, I was feeling a bit scared at first about ordering a dress without trying it on, but after reading all the glowing reviews, I just had to give it a try. I am getting married on August 11th and had ordered this beauty back in May. You wouldn't believe how fast the dress arrived! It only took 10 days after it shipped to get to me - that's some speedy service right there.

However, as luck would have it, when I tried the dress on, it didn't quite zip up all the way and felt a bit snug. I was beside myself with worry, but that's when Olivia from Dressafford came to the rescue. I reached out to her straight away and explained the situation, and she put my mind at ease by assuring me that a new dress would be made and sent to me ASAP. Plus, she promised to discuss the returning process for the dress that didn't fit once the new one arrived and I confirmed that it fit just right.

I ordered the new dress in June and let me tell you, it was like a fairy tale come true. The dress fit me to perfection and I still have plenty of time to make any adjustments I need to before the big day. Honestly, I could go on and on about how amazing Dressafford and Olivia are. It can be a bit intimidating ordering from a company without knowing if the dress will match the picture, but let me tell you, it's way more breathtaking in person. I can't thank this company enough for all they've done for me. Thanks Dressafford - you're the best!

So, I was on the hunt for the perfect wedding dress and came across Dressafford.com. I must admit, the dresses on their website looked absolutely stunning. Without thinking twice, I ordered my dream dress and waited in anticipation for it to arrive.

A whole two months went by and finally, the dress made its way to my doorstep. But, my excitement quickly turned into disappointment when I noticed a rust-colored stain on the back of the dress. To make matters worse, the dress looked absolutely nothing like what I had seen in the picture on their website.

Feeling frustrated and annoyed, I decided to reach out to their customer support team. After exchanging emails, they told me that they were sorry about the stain and offered me a measly 10% refund. In the case that I returned the dress entirely, they would only refund me 80% of the amount and I had to pay for the shipping back to China.

I mean, I understand that ordering a wedding dress online is a bit of a gamble, but this was just terrible. I wouldn't recommend this website to anyone. Not only did the dress look nothing like the picture, but their customer service team was rude and unprofessional. And what's worse is that there's no phone number to call, just an email address. Save yourself the trouble and heartache, don't order from Dressafford.com.

OMG, let me tell you about my experience with Dressafford. So, I ordered this dress and I was so excited because it was custom made just for me - I even lost some weight in anticipation of looking extra fine! But when it arrived, y'all, I couldn't even breathe because it was too damn small in the bodice. And I'm like, hello? Did y'all not measure me right or something? So I took some pics of me in the dress showing the zipper a good 5 inches apart across the back and one of me holding a tape measure around my bust/back, and another with a tape measure across the bust of the dress. I mean, these pics did not lie, y'all - the dress was not the right size at all.

Now, I tried to talk to Dressafford about this, but they straight up refused to acknowledge that they messed up. They even had the nerve to say I had to get a professional tailor to measure the dress! Like, who has time and money for that? All the proof was in the dang pictures, y'all! And now they won't even refund me for the dress, no matter what I do. So let me just say, don't even bother ordering from this company unless you want to risk getting screwed over. Sure, the prices might be cheap, but so is the quality, honey! Buyer beware, y'all! You best believe I won't be shopping with Dressafford again.

Okay, so I gotta be real with y'all about Dressafford. I thought I was in good hands when I first started communicating with their customer service reps. They were super nice and quick to reply, so I was like, "Yas, this is gonna be fire!" But BOY was I wrong.

When I finally got my dress, I was so disappointed. The picture on the website showed this gorgeous dress that had my heart racing, but what I got looked straight-up cheap. Like, I wouldn't even pay five cents for it, y'all. And I'm not even being dramatic right now.

I gave them my measurements and had three different people check them to make sure everything was spot-on. But when I put on the dress, it was like...I don't know, it didn't fit my body at all. It was too short, and my stomach was all pouffy like I was pregnant or somethin' (even though I have a bomb hourglass shape, by the way). And the bust was way too big while the waist was way too small. Like, what even was that?

And then to make matters worse, the website promised satin, but what I got was a cheap lookin' tulle dress with satin UNDERNEATH. Like, I couldn't even see the satin when I put it on! What's the point of offering satin if you can't even see it?!

So yeah, I'm sorry to say it, but if you're lookin' to avoid a wedding disaster, DO NOT BUY FROM DRESSAFFORD. When I put the dress on, I legit broke down in tears. It was that bad, y'all. There are no words to express how disgusted I am with the dress and the service. So just take my advice and look elsewhere, honey.

Let me tell you guys about my Dressafford nightmare. I'm honestly so angry, I could scream! These guys are THE WORST business I have ever dealt with. I mean, like seriously, they are SO bad! I'm definitely reporting them to the consumer protection people. They might be based in New Zealand, but they're breaking every single CGA rule in the book!

So basically, they're advertising these gorgeous dresses, but when you actually order one, they send you some cheap knockoff. I mean, it looks nothing like the picture! And if you want to return it, good luck with that! You have to wait for their customer service team to agree to it and give you an address or a contact number. But let me tell ya, their customer service team is useless! They can't even speak proper English! And if you try to explain to them that the dress is all kinds of wrong, they'll eventually just ignore you. And they won't honor their refund, quality or exchange policy. It's like they're making up the rules as they go!

To top it all off, I found out that all of the positive reviews on their website are fake! Yup, you heard me right. FAKE! The Dressafford people are writing their own reviews! I did some digging and found out that the email addresses and number of reviews lead to the Dressafford team themselves! And all the reviews sound exactly the same, with the same grammar and tone. It's like they just copy and pasted their own reviews!

So people, take it from me. Stay FAR AWAY from Dressafford! My dress was so hideous, I wouldn't even dare wear it as a joke! Don't waste your time or your hard-earned money on their fake goods and non-existent customer service. Spread the word and let's shut these guys down!

Hey there, so let me tell you about my experience with Dressafford! So, I was super excited to order my wedding dress from this site for my big day in June. I found this gorgeous dress that just looked perfect for me...or so I thought.

When the dress arrived, I was a bit disappointed to find that the color was different than what I was expecting. I ordered the dress in white, but it was more of an off white/Ivory color when I received it. I mean, it was still a beautiful dress, but I was hoping for a true white for my wedding.

Anyway, I decided to reach out to customer service to see if there was anything they could do about it. Unfortunately, the agent I spoke with told me that I could return the dress, but I would have to pay a 20% return fee and cover the shipping costs myself. I was pretty miffed, to say the least, and asked if they could waive the fees since this was an error on their end. But nope, they wouldn't budge. I even asked to speak with a supervisor, but the agent basically brushed me off and said it wasn't worth escalating the issue.

Honestly, I was really let down by the terrible customer service and lack of understanding. I mean, why should I have to pay to return a product that was incorrectly described or shipped? And to top it off, they told me that different manufacturers have different understandings of color and that the dress I received was technically white. Um, yeah, sure thing.

So, while the dress was cute and affordable, I just wouldn't recommend this company to anyone who's getting ready for their big day. You might save some cash up front, but it could wind up costing you way more in fees and stress down the road. My advice? Stay away from Dressafford and look elsewhere for your dream dress.

So, I decided to give Dressafford a try for my daughter's dress. And you know what? It arrived in just two weeks! I was quite impressed and thought, why not order two wedding dresses for myself as well. But things started to get a little fishy when I couldn't get through their customer service number. I thought, "Okay, maybe they're just busy" and decided to email them. But their response shocked me. They sent me pictures of assistants, who looked more like models than actual people! I mean, who does that?

Anyway, since the coronavirus outbreak, I made sure to keep in touch with the company through email, especially for my wedding dresses. And just when I thought everything was fine, I received two emails on the same day. One email reassured me that my dresses would arrive on time, and the next email, one hour later, said that the material for BOTH of my dresses was out of stock. What are the chances? And just like that, they offered me a refund, leaving me with no wedding dresses and no time to find someone else to make them.

I can't help but feel like they should have informed me much earlier that they were unable to fulfill orders due to the virus, rather than giving me the excuse that the material was out of stock. I mean, if that's really the case, then they must be out of stock for most of their dresses! It's just not believable. I have to admit, the reduced price was too good to be true, and I definitely learned my lesson.

Overall, I was disappointed with my experience with Dressafford. Their customer service was not up to par, and their excuses seemed more like lies than actual reasons. I would not recommend them to anyone.

So, I recently ordered a dress from Dressafford and boy was it an experience. First off, the dress pictured on their website looked amazing - flowy and beautiful. But what I received was nothing like the picture. The lace was different and the fabric underneath was stiff and honestly, just plain ugly. It felt like they were trying to copy a legitimate dress and send it to me.

Now, here's where it gets even worse. Their return policy is a hot mess. Sure, you can return it, but they deduct 50% of the cost plus shipping (which all the way from China cost me a whopping $78!) and some "additional" fees. So, if the dress cost $202, I would end up with nothing! The only way to get even half of your money back is if you donate the dress to a charity of their choice and provide a donation receipt dated within 7 days of telling them you're donating it. But come on, how am I supposed to get a receipt that quickly? It's just not feasible.

On the upside, the people who emailed me were nice and responsive, but the policies are just not practical. And to top it all off, when I tried to upload a photo of the dress from their website to this review, it wouldn't even upload! It's just all so frustrating.

Bottom line, if you're okay with the no-refund policy and possible disappointment of not receiving what you ordered, then go ahead and give Dressafford a try. But personally, I wouldn't recommend it.