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DoubleDown Casino - online entertainment

M
Author of the complaint
11:42 am
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The Company provides online casino-line games for entertainment and profit by selling coins for customers to bet. Their system is rigged so that actual wins don't always pay off; if you do auto spin, even more real wins are ignored. I sent Double Down screen shot proofs & then they asked for a video. After getting their response, my phone crashed within an hr. They received my screen shots; my phone is unable to open. If they do you wrong, don't complain to them, but to BBB or WA Atty General. I never paid for more coins, but had won some and was disappointed their games cheat people.

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Feb 20, 2021 11:42 am

this is BS after reading these complaints its just flat stealing. i feel like an idiot paying money for free play with no money back in my bank account if i was to win big i have never won a jackpot and ive played for over 5yrs and now i deposit $99 i win nothing credits gone within an hour. GIVE THEMONEY BAK AND SHUT THESE ThIEVES DOWN! signed VTXGMAN!

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S
Mar 10, 2020 11:42 am

I HAVE SPENT OVER $1, 000 THE LAST FEW DAYS TO PLAY YOUR GAMES. I SPECIFICALLY LIKE THE 5X PAY WHEEL OF FORTUNE. WITH ALL THIS MONEY I HAVE SPENT, I WAS LUCKY IF I GOT 6-7 SPINS (AND THE LOWEST AMOUNT MOST TIMES). DON'T KNOW WHAT YOUR COMPANY IS TRYING TO DO, BUT I AM GETTING NOTHING FOR A WHOLE LOT OF MONEY. YOU NEED TO CHECK THIS PARTICULAR GAME, BECAUSE ALL OF A SUDDEN WITH THESE LAST PURCHASES, THE SPIN WILL NOT STOP ON THE LINE. IF YOU REALLY CARE, I FEEL YOU OWE ME A REFUND OF SOME AMOUNT. DONT EXPECT ALL OF IT, BUT OVER $1, 000 GONE IN A FEW DAYS IS NOT A LAUGHING MATTER.

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215 complaints
8 resolved 207 unresolved

DoubleDown Casino contacts

(added by reviewer)
605 Fifth Avenue South, Suite 300, Washington United States
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