Dolphin BathroomsMis Sold

R
This review was posted by
a verified customer
Verified customer

I arranged for a Dolphin designer/salesperson to come to our home and give us an estimate for re-furbising a toilet and a shower room (also containg a toilet ). The salesperson gave us a price of £13625. Upon enquiring the high price he told us that almost half the quoted price is for the labour costs. He then stressed that Dolphin only use superior quality fittings and that out 2 rooms will be upgraded. He further said that the installation will be carried out by employees of Dolphin and that the 2 person team will be supervised by a 'site manager'. He also said that if I did not accept his offer there and then, the price will go up. Few days into the installation I discovered that the work was being done by sub-contractors (who had their own sub-contractor for electric work). Also noticed that the quality of the fittings were of much inferior quality to what I already had. Some of the fittings were not the same as specified in the contract. (Was told that the under sink cabinets would be solid wood - they are not this is just one example) The installers did not follow (perhaps they were unable to read/interpret technical drawings) the agreed design. The so called 'site manager' showed up only once for about 5 minutes and that only on the second day. The installers were supposed to remove a piece of false floor, instead they also ripped out the solid concrete floor (which they were not supposed to) and upon realising their error they went on to fill the gap with wooden planks hence leaving the floor prone to leaks. The installation is not according to the agreed desin and of course the quality of fittings and the service is not of the promised quality. I have informed Dolphin that the goods and services provided are not acceptable. Basically I want my money back because I was mis sold If it was made clear at the time of sale that Dolphin will use sub contractors I would never have agreed to have the work done. Undertakings about site manger and quality were not true .

Responses

  • 51
    51state Sep 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    A SALESMAN RUNG REGARDING A NEW BATHROOM TO BE FITTED, AND COULD THEY COME AND GIVE ME A PRICE. I SAID YES (WHAT A BIG MISTAKE ) CUTTING A LONG STORY SHORT I SIGNED FOR A 4, 500 BATHROOM TO BE FITTED, FOR WHICH I AM STILL PAYING FOR. THE JOB WAS A FARSE FROM START TO FINISH, IT WAS PROMISED THAT THE JOB WOULD BE COMPLETERD IN ONE AND A HALF DAYS(RUBBISH) 4 DAYS LATER IT WAS DONE MY BATHROOM IS ONLY 6FT X6FT I GOT A BASIC WHITE BATHROOM SUITE WHICH WAS FOR SALE IN MY LOCAL B&Q AND IT WAS TILED ALL THE WAY ROUND HALF WAY UP. SINCE THEN I HAVE HAD THE JOB VALUED AND I HAVE HAD A QUOTE FOR THE SAME JOB £800.00 AND HAS ADVISED ME TO SEEK LEGAL ADVICE TO TRY AND GET A REFUND FOR THE OVER PRICED JOB.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.