Disk Network — Fraud Promotion
We have a Disk Network for 15 + yrs. Couple of weeks ago we had a problem and called DNTWK [protected]) on Saturday 8/4/12. They told that they can send technician on Monday, 8/6/12 and there will be $99 charge. Since last year, we had lot of problem in DISK and told to dis-connect the service. They transferred to Loyalty dept.
Since we have service more that 15 yrs. they offered no cost for service call and a package (of $85/mo) for a one time payment of $149.88 via Geendot Moneypak. We agreed accept the offer. They told that upon buying Moneypak, call [protected] (Disk NTWK Royalty Award dept) and ask for op #7R1 or Ext 107) or they will call us if we not call them before 5 PM on Monday 8/6. During week end we received two e-mail from DNTWK A) Thanking for $299.88 payment from A/C xxxxxx4451 and B) You have successfully removed AutoPay from DNTWK.
On Monday, 8/6 we bought Moneypak for $149.88 and at about 4:15 we received call from Mike F of DNTWK Royalty and we gave him MoneyPak number to charge $149.88.
They gave us Ref # 912007 (for future reference) and give his extension # 101.
On Wednesday, 8/8 DNTWK technician came and set up program as promised by Mike F.
and we were enjoying the TV program and happy that we got great deal !!!
On Thursday, 8/10 AM, just for curiosity, we checked the status of our account on computer internet and noticed A) Balance of $299 and B) change of programing from $24.99 to $84.99 . We called DNTWK customer service [protected] and found that that there are many calls like us and we are the victim of Fraud (per Victoria Gonjan of Executive Resolution Team [protected] x 80557). We told victoria to put us back to our previous package of $24.99. She did it and advise us to file a Police report.
On Thursday, 8/10 PM, we called DNTWK Royalty [protected]) and talked with Tod McKenze (op # CR! x 101) who advised that Victoria is wrong and they will contact and resolve the matter and give back the package of $84.99 free for 12 mos because we paid $149.88 via MoneyPak.
Since then we are unable to contact DNTWK Royalty [protected]) because it's always busy !!!
Can someone advise what we can do to get our $149.88 back. Thanks