The complaint has been investigated and
resolved to the customer's satisfaction
Dish Networkfalse ads, deceit, cancelation charge

DishNetwork service story:
Last June I wanted to switch from TimeWarnerCable due to their shortage of HD channels but still my monthly bill is about $60. I saw a Dish ad in a newspaper offering service for $14.95 with hundreds of HD channels, so I called the number and negotiated a package finally for $44.95 after promo period with all my favorite (mostly sports and Discovery family) channels in HD. The next day a technician came and installed their equipment and service; immediately I saw that some of my favorite channels were missing (like NBATV) and I called Dish for explanation. I was told that with all my channels my price after promo would be not $44.95 but $84.95 monthly, which made me feel sorry for myself and I decided to cancel despite their threat of cancelation fee of $300 - that for being a victim of cheating and using their signal for several minutes! After couple of days I saw the charge online and immediately called Citibank with my complaint since I never authorized Dish to charge my credit card and didn't sign any agreement or contract which would justified the charge. First, at Citibank they told me that they open a dispute regarding this charge, but when I talked with them today due to the charge still being on my account after almost 6 weeks, I was told that since I gave Dish my credit card number, they cannot do anything if its the company's cancelation policy. By this logic, I have to be happy it's only $300 - could be $3000000 or more! I called TWC and reinstalled their service for some extra charge, and for 2 days I did not have TV service. I'm 71, a retired and disabled person living on SSB income (kind of low since I was never a public employee) and $300 is a lot of money for me, especially to pay it for the lies, deceit and cheating! Also a terrible customer service, no grace period (should be at least 3 days!) even with instant detection of their cheating and instant cancelation! Please help! Thanks

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.