The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct Shopping Network — Lies and misrepresentation!
resolved to the customer's satisfaction
Unfortunately I did not check them out before spending over $6000 on 13 orders from 12/22/06 to 1/13/07 under the impression that false, misleading and misrepresentation is not allowed by the FCC. All of the orders were wrong and I sent back for refunds and/or corrections. It took me making 40+ calls(with 100's of minutes on hold)15 unfulfilled promises to call me back and sending 5 faxes over the period of 12/30/06 to 5/23/07 to get some response. I did get a store credit for shipping only to use it on another order that came wrong. It took my undying persistence to get that and to get any credits that took 2 to 4 months and repairs took just as long. I never received the promised certificates of authenticity and received a couple certificates for products I did not receive. I gave up on that. I would not have gotten my money credited at all or the repairs if I had not been so persistent. The repairs were no good either. I believe that they try to win by wearing you out. Their promises of customer service are totally bogus and they lie,deceive and blatantly misrepresent on the air. I have everything documented but do not know where to go.
Advise will be really appreciated!
Direct Shopping Network
1239 South Glendale Ave
Glendale, Ca 91205, US