Decked Out Builders LLC review: Screened porch project

I fired Decked Out Builders due to unprofessional behavior of office clerk Kristen.

Decked Out Builders has a slick website which presents the image of a successful and substantial company. However, the reality is they are a mom and pop shop with 1 occasional employee. Neither Tony or Kristen are educated in business, accounting, marketing, etc., and company principal Tony is a high school dropout. He lets wife Kristen handle business operations, and she prevents clients from speaking to Tony, who talks up his experience but stays away from any business issues, since he has no background or education.

Kristen is inflexible, unresponsive, ignores anything outside her "business plan" of PAY UP AND SHUT UP, untruthful, nickel and dimes clients, and thinks clients are the same as customers at a Walmart checkout counter.

She does NOT want communication from clients, but rather, one way and does NOT meet with customers. you'll never meet her face to face. That's odd isn't it? She's very guarded and easily set off. She could care less if clients are satisfied, instead her focus remains on getting paid.

I raised the issue of trust with her several times, and not only did she NOT care but didn't even understand the concept. As a former business consultant I can tell you there is an ages old acumen "the customer is always right". In the modern age that means a client is entitled to anything they want - without a hassle from the vendor - as long as they are willing to pay for it. Kristen, lacking a business background and experience, doesn't understand that.

Kristen has to be in charge. Will you paying tens of thousands of dollars to make her feel good about hersel?

Having paid the first half of the project with a down payment of $32,025.00 office clerk Kristen Miller withheld $2,940.71 from our refund without documenting expenses for which, after she lied to me on a number of occasions, she expected me to accept her word on expenses. She provided an expense list, of which were NOT supported by receipts. I do not believe she sustained these expenses and has cheated us.