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My name is Carrie Wilson Sanders. I live in Sullivan Mo at 10149 Ervins Place with my 3 children. I am low income and have been getting help with my electric bill because they had been outrageous at times and considering the situation I am going through a divorce. My oldest child has Autism and is on the Sullivan fire department. However the bill I got was for 946.76 with past due of 764.76 on 10/01/2022. I called them because East Missouri action agency paid it. She told me I have a past due of 234 and some change I rounded it up to 235. She told me if I didn't have it paid by 5pm that Monday I was getting shut off. I did ask for an extension because my only income was my child support. My brother was able to pay 120. Of the bill that evening after hours and they did accept the money. There has been several times when I have paid them all I had and it was able to pay half the bill and they didn't shut me off. That was last Monday. They left my electric on for a few days which they never do it they are going to shut you off then they shut me off. Last week Thursday or Friday was when they shut me off. I called and was told I needed 111. Which is the remaining of my past due plus 198. Which she said was 351.76 to restore service. I told her ok and been trying to get help but everyone is out of funds. My child support usually is here on the first however it isn't sometimes and it will come on the second. I was going to pay the 351.76 to have my service turned back on. I called to make sure of the amount and let them know I was going to pay it and was told they mailed me a check for 85. Something angd it will now cost me a five hundred dollar deposit to start new service with them. This is the second time this happened the last was 2017. I don't know why or how this just seem right at all. I signed in on line and it showed me my account was -85 something now it shows nothing that changed a few days back. They just changed out the 200 amp breaker from the pole because my electric kept shutting off at the pole off and on all summer. I asked if it could be the transformer because I told them I was hearing noises from the transformer and the breaker on the pole. It caused me to not be able to keep me to not be able to use my well wash dish cloths showers for the kids no air off and on. When they sent the guy out he was sitting in my neighbors driveway which I have had the same address and lived here since 2007. Made no sense. Can you please help me is this legit that they can do this or even sound right? I do start my new job tomorrow as well. Here are some images.
