Countryhills Hyundai review: Service

I took my car to the dealership to have my brake fluid exchange, basic oil change service and recall. July 23rd 2022. The day I was leaving, no one told me my engine had a problem from the diagnostic done on my car. Though the engine was sounding funny, I thought it might be due to oil change. (My first car, I have no clue about cars).

One week (1st August 2022) later, 3rd time driving my car I noticed it jerk. Then I notice an icon on the dash board. I was told it's called an engine light. Now I take it back to the dealership August 2nd 2022.

August 3rd I am told my car is bad and they are helping me file a claim. I am told the engine oil leaked out and it burnt from inside by Joel. Checking my driveway pad there is no oil leak on the floor. My car was perfectly fine before I took it in.

August 4th I am called by Angel and he tells me my engine is fine and there is a claim filed.

August 5th afternoon 12pm, Angel calls and asks me to Come take my car it's fine. But he would do a road test.1:10pm Angel calls saying my car isn't fine and the check engine light is still on. I asked for a service car, according to the transport law. They dealership refused to give a courtesy car. I am left stranded, with no car to move around, incurring expenses on Uber and my health.

August 6th 2022 I go into the dealership and yes I did cause a scene. I am livid and frustrated. All I want is my car back and a service car while the dealership rectify the mess it caused on my car engine. I am told I will be reached out to by Monday. There is no promise that my car can be fixed or a service car.

August 8th, I am called by Gangdeep Service Manager and told my engine is acting up because of a recall and all who did the recall had their engines replaced with 2 days to some months. Does he really want to tell me that everyone with Hyundai 2011 to 2020 got new engines?

I have gone talking to alot of people and mechanics it all boils down to my car being drained and no oil was put back in the engine. I drive it for 122km and it knocks it out. The engine damaged and I am left with no car and no headway! Going back and forth! I would want to avoid a medical episode due to my health trying to avoid incurring transport expenses. Because Countryhills Hyundai messed up. It is already affecting my work.

I need my car back functioning properly like it was before I took it in on July 23rd. While it's being resolved I want a car to move around with that's all.