ConnectEBT review: Summer Bucks ETB/ website and service

My granddaughter's summer ETB card was locked. Per the automated system, I was advised to go online to unlock it. I tried several times to register the card, and it kept stating the information did not match. I called and got to a rep to assist in unlocking the card. After giving him my information, without asking WHY I was calling he told me that he sent me a new card and it would be her in 7-10 days. I advised him I don't need or want a new card. I just need her current card unlocked. He literally said the F word and transferred me to supervisor who advised me there is NOTHING she can do. They can't cancel the request, nor can they expedite a new card. Her account has over 80.00 and will likely expire before she gets the new card. I asked to speak with someone else she told me NO and that I just have to wait.