Concorde Gate Financial review: Water softener/filtration and hepa air filter

In July of 2015 my father who is in his mid 80's at the time had a door to door salesman come to his house (The company was EPP later switched to Reliance Comfort) and sold him an air conditioner and water heater and 2018 sent another salesperson to sell him a water softener and Hepa air filter and signed him up for a 120-month lease. Within the month the water softener was putting out so much water my father was forced to turn off the value as it was flooding the basement. He called the company and was given a run around and promise they would come out and check it and also leave some bags of salt that he was previously promised when they sold him the system, it never happened. In Dec. of 13 of 2018 I was visiting and was shocked nothing had still been remedied but the charges continued. Again, I called repeatedly I spoke to Paula who was appalled and said she would escalate it to upper management and confirmed they would be calling...they never did. Dec. 19, 2018, I called again and spoke to Prakash, and he said my dad had a Hepa filter and not water softener and was to return the call. Nothing, no call back. I called again and was told the company was sold it was not them but the company Simply Smart. Then I was told by Simply Smart it wasn't them it was sold to Verttag - Concorde gate Financial. Then the pandemic and I couldn't come to Canada but I had tried calling from the States to no avail, but when I came back in Dec. 2022 I called again and spoke to Nick who told me once again it would be escalated and he would give the Info to Jordan Redland the Director and told me I would be emailed all the information including the request for the original contract. When I asked my dad questions he's confused and gets angry because of the repeated run around that has occurred 5 years. I asked for the email for the company so I could make the request in writing because the calls go with no response, and I have now called half a dozen times. I was told they couldn't give me and email for the company. The contract 120 months included service and filters plus perks whatever that means because there is no perks. I found his original contract. Finally, Jordan called me back and said my dad had a 13,000 balance for the 1500 water filter (I research the model online) and if he paid 7,000, he would waive the interest. He took my email 12,20,2022 and told me to bring a check with me with my dad's signature so he could call me when I was back in the States, and I could do a payout for $7,000. Again, no email. Dec 21, 2023, I called again asking for an email contact and told me they told me they don't call customers. Once again, no contact return call or promised email. to date my now 90-year-old dad continues to pay and has paid 10,689.28 to date for a nonfunctioning system sitting in his basement and they said he still owes $13,000. It is shocking finally in February I called the bank and stopped payment. Then in July I received a message from Jordan Rubin saying my dad is delinquent 19 months and the default interest was 3,691 and he could buy it out for $7500, an additional 500 over what I was told. When I asked when they are going to send a service agent, he told me they don't service to the equipment it was a third-party company and since my dad turned off the water, they weren't responsible. He had apparently misplaced my paperwork from January and that was why he didn't respond. I received an email in July of 2023 was emailed a copy of the contract and his title on the house and told they would put a lien on house if he didn't pay it.

Enough is enough how can companies like this get away with it? Since 2018 the system has not been functioning it is now 2023.

More shocking is the request in May of 2023 is the letter my father received saying he owed Reliance Home Comfort company more money after they received the agreed payout of over $6,000 after paying $17,000, then after receiving his check the following month charge him the monthly rate and withdrew and additional $8,100. They are all linked. Its blatant ELDER ABUSE.