Compuvest Corp / Computer PartsBuying from them is like gambling

Buying from them is like gambling. I've ordered 3 times from them and received 2 out of the 3 orders.

First order was for a CPU and I received it in 3 days. I thought it was a good sign that I should order more often from them.

Second order was for a case, ram, psu, and a motherboard. I never received any of it.

Third order was placed a day after the second order because I forgot to order a cpu. I received it 19 days later. (I paid for 3-8 day delivery).

I emailed customer service and was told they would look into the missing order 2 months ago. They still haven't resolved this and haven't been responding to my emails. The only times I got a response was after I contacted Better Business Bureau, but it was never resolved. Compuvest resorted to blaming me that I had the "wrong tracking number" (I forwarded thier confirmation email they sent me, back to them showing the number was the one I recieved from them.) and that I "did not have a secure delivery location" ( I have close circuit DVR watching the entire perimeter of the house and reviewed 3 weeks worth of video without seeing their delivery). They have the nerve to say "once it's delivered, the merchant's liability ends", but I never received their shipment, as my cameras confirmed. For all I know, they could have shipped my order to the boss's-wife's-friend's-brother-in-law's-second cousin. The customer service rep, Ron, even wrote to the BBB that he "preferred that I order from somewhere else because of the difficulty of this customer". With all the hassles they gave me, I wouldn't order again anyway. I'm waiting a few days more before I file a dispute with my credit card company. All I want is my money back.

Responses

Post your comment

    In The News

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem