The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Yahoo Domains / Yahoo fraudulent domain billing practices

1 United States Review updated:

Yahoo automatically charges your credit card for premium services once the domain name registration expires. Surprise Surprise! A couple months after the domain name registration expired the charges showed up on my credit card. Not only did they purchase the domain names for me without me knowing about it, but they charges a couple years worth, running up my bill unnecessarily.

Then the only way to prevent it from happening again is to cancel the account and not have access for the next 2 years to the domain names that I'm stuck with owning. Loss of money is one fraudulent act, then they really make the customer mad by not allowing him to have access to the product that the customer owns. Double whammy! Tick off the customer and take his money.

Guarantee I'll not be a return customer to Yahoo even if I have to pay more somewhere else for better service that's honest and upfront about billing practices.

Va
Sort by: UpDate | Rating

Comments

Ra
  29th of Sep, 2007
0 Votes

from last few days my email id is not sending mails while receiving is proper

Ki
  25th of Mar, 2008
0 Votes

i registered a domain with yahoo yesterday -they acepted my money and sent me a congrats account active email then today it stopped working and they posted a notice that the thing was cancelled and no explanation and no way to contact them -how do i retrieve my money or get the product?this stinks big time

Da
  2nd of Dec, 2008
0 Votes

Has anyone successfully sued them in small claims court for unauthorized billing after domain name was transferred away . They no longer respond to emails and it is nearly impossible to reach a human on their phone lines,

Da
  1st of Jun, 2009
0 Votes

I am going to sue them for the exact same thing. They charged us for domains that were being "housed" at another company (GoDaddy). Not sure how they do this or why they would. I guess people, like me, dont check as diligently as they should. They charged me $300 over the past two years.

Er
  26th of Jun, 2009
0 Votes

It’s worse than that. After the domain has been moved to another registrar they WILL STILL BILL YOU a renewal fee, $4.95 to register the domain and $34.95 to renew it. RENEWEL ON A DOMAIN THEY DON'T EVEN MANAGE! They force you to log in and "cancel your plan" to keep from being billed for "domain renewal".

Here is the e-mail:

Thanks for using Yahoo! Domains. We're writing to remind you that it's time for the annual auto renewal of your service.

Your Domains plan, associated with the domain xxxxxxxx.com, xxxxx.com, will renew on 06/28/2009. If your billing information is up-to-date, there's no need to do a thing (except keep enjoying your service).
Important note: Beginning on July 1, 2008, Yahoo!'s annual domain renewal price increases to $34.95 per year.

Do yourself a favor and DON’T DO ANY BUSINESS with YAHOO. They will try to cheat you by hoping you ignore their reminder and bill you for a service they no longer perform.

Me
  20th of Oct, 2009
0 Votes

Same thing happened to me. I was one day into the new year and canceled my account as soon as I found out about it. The charge hadn't even completely gone through my checking account yet adn they refused to refund my money for the year. I am never ever using them for domain registry again!

Xa
  11th of Jan, 2010
0 Votes

A couple of years ago, Yahoo tried to charge me $40 for absolutely no reason. My domain wasn't going to expire until 2010 so it wasn't a renewal charge. Luckily, my credit card was out of date and they couldn't automatically bill me. Unless I updated my payment information, however, I could no longer access my account. I wasn't going to update it and lose $40 for no reason so now I have no way to recover my domain. I can't unlock it to host it on another server and although it expired on January 9th, GoDaddy says it can take up to 60 days for a backordered domain to actually go through. Yahoo is one of hte worst domain registrars on the net and should never be used at all.

My
  7th of Sep, 2013
0 Votes

Yahoo the worse place to do business!!! Don't get in there trap. They charge without your concern, your domain name stop working in a few days after you paid.
Yahoo for business is a trap!

Ca
  25th of Sep, 2013
0 Votes

I have a problem with their domains too. I had purchased the domain name well before upgrading to have website hosting. I decided not to renew the web hosting and in order to do that they made me buy another year of domain name. She said it was the only way to stop the billing of nearly $100 for more web hosting services. That added 1 more year to the 3 years I already purchased. Now they say they will bill me again next year for domain registration. But I have already paid for 4 full years now. The only thing I can do is cancel my card that I used and get a new card in order to keep them from billing me again next year. But I ordered private domain registration too so I have contacted the company in charge of that to see if I can just pay them directly to keep that. Yahoo is such a scam. They assure me first that I won't be charged but then say if it happens they'll refund the money. Then they send me an email saying I will be charged. How can I be charged for something I already paid for 4 years in full for? I have 3 domains with them and I think I'm simply going to have to cancel all the plans even though I bought them 3 years at a time. Lesson learned. I will never use Yahoo for anything again. Buyer be warned.

Sr
  1st of Mar, 2015
0 Votes

I'm in the same situation as you all. Transferred a domain back in Sept. 2012, tried to call them to cancel the service, was on hold for more than 2 hrs., I finally hung up the phone and filled out their online form for billing issues. I received the unable to deliver your message to the following address: domains-billing@cc.yahoo-inc.com
I called my credit card company to dispute the transaction. Let's see the response I get from Yahoo domains.

Post your comment