SUBMIT A COMPLAINT

Xtend+ / Fraud

1 Unit 6, 15-17 Caledonian Road P.O. Box 236 London United Kin, United Kingdom Review updated:
Contact information:
Phone: 1-877-204-4510 or +44-808-238-1329

After following the site guidlines I ordered a 14 day "risk-free" trial. 9 days in I was not satisfied because this product is b.s. So I went to cancel. Both phone numbers leave you on hold or say to leave a message so I tried to contact them via e-mail. No response. 5 days later was charged $85.00 by "NaturalH". Contacted again via phone (no response) and e-mail (no response). 2 weeks later another $85.00 was taken out of my account. Had to handle this through my CC company. Watch out! This is fraud in the worst way!

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Comments

  • Ri
      5th of Feb, 2010

    Same thing happened to me! Except they withdrew $50.43

    0 Votes
  • Tw
      12th of Feb, 2010

    i just got back from the grocery store where my debit card was denied and i couldnt buy any food for my kids because of the same thing i have been trying to cancel this order since two min after i made it the offices are always closed and i have wasted over 4 hours of time on my prepaid cell trying to contact these ### they charged close to $100 and i was completly humiliated if anyone wants to sue this company I'm in! [protected]@yahoo.com

    0 Votes
  • Am
      16th of Feb, 2010

    This is a scam in a worst form, they do not answer their phone, only a tape telling you to call between normal business hours when I'm trying to call all day. This must be stop to protect the public. I'll notice the FBI and the Attorney General about this fraud. Their number is 1-877-204-4510 you can not even leave a message. Is there anybody who get scammed by these suckers let me know and together we will send a strong complaint to the Attorney General and the FBI. My email address is [protected]@live.com or [protected]@hotmail.com. 5 days after the free trial purchase these suckers charged my card $85.00. Anybody out there please cancel your credit card for any further charges from these scammers. Send me an email if you have been robbed by these scammers.

    0 Votes
  • Se
      17th of Feb, 2010

    The same thing just happen today,

    Dear Henry Williams JR,

    Thank you for contacting us! I try to cancel this order on Feb 4 and today for some reason they bill be for 85.00 I try to call them but no one is picking up. I send them a email on the Feb 4 and still nothing from them. I am going to call my bank

    We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one to three business day.

    To help track your inquiry we have generated a reference number. Your ticket code is LTK151037427173X. Please use this code in any further communication.

    ====== Your Inquiry ======

    I have been trying to reach your support line and I was unable to get hold of anyone at 11am pst.
    I am trying to reach someone to cancel this membership. Please DO NOT renewed membership

    0 Votes
  • Kt
      17th of Feb, 2010

    Well, I don't know if it's comforting or just friggen more embarressing that I'm apparently not alone on getting screwed by this company. The same EXACT pattern of events happen to me as well...the two week trail sample fee (never even got the product), then the $ 85.00 charge as well. There is NO WAY to contact them to cancel or complain! Now I have to deal with canceling my card and being out the damn money. What blows my mind is that their site is still up and running which I bet means they're still taking orders and screwing others.

    What a friggen scam!!! You just can't trust anything anymore. They pray on people regarding sensative issues. I'd be content to be able to walk into their office just so I could get my monies worth out of somebody. If anyone finds a way to legally go after this company - count me in!!!

    0 Votes
  • Jh
      17th of Feb, 2010

    Xtend+
    Carefully read and agree to purchase terms below before ordering:

    Attention: This is a binding agreement between You, the person or entity agreeing to the terms contained in this document ("You", "Your" or "Customer"), and Xtend+ ("Xtend+", "Our" or "Company") the owner and administrator of this Website and all content and functionality contained herein.

    It is strongly recommended that you review this document in its entirety before accessing, using or buying any product through the website.

    1. Introduction
    1.These terms and conditions, as well as any additional terms, conditions and covenants referenced in or made available by hyperlink in this document (collectively, these "Terms" or this "Agreement"), govern Your use of and access to this Website and any and all of its sub-pages (collectively, the "Website").
    2.This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest Your agreement to the terms in this document by any act demonstrating Your assent thereto, including clicking any button containing the words "I agree" or similar syntax, or by merely accessing the Website, whether You have read these terms or not. It is suggested that You print this form for Your personal records.
    3.Xtend+ reserves the right to revise, amend, or modify this policy and Our other policies and agreements related to the Website at any time and in any manner, without prior notice to You. Accordingly, You should periodically check this page for any modifications of these Terms.
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    2. Ordering products through the website; Policies
    Note: All products come with a fourteen (14) day free trial period ("Free Trial") as described in this Agreement. If You have any questions about Our Free Trial, please contact Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510.

    1.Free Trial Policy: Our Free Trial policy requires You to understand certain important dates. The policy, and the important dates for You to know, are as follows:
    2.Beginning on the day that You place an order for a product ("Product") from the Website, Your fourteen (14) day Free Trial period begins ("Free Trial Period"). The Free Trial Period is calculated in calendar days, not business days.
    3.You will be shipped a thirty (30) day supply of the Product You ordered. Generally, Your Product is shipped 3 to 5 days after placing Your order. Delivery time is subtracted from Your Free Trial Period, and will reduce the number of days allocated to Your Free Trial Period.
    4.If You are satisfied with the Product and wish to continue to receive the Product on a monthly basis, You need do nothing else. Upon the expiration of the Free Trial Period, Your credit card will be billed for the full cost of the Product that You ordered (i.e., a thirty day supply).
    5.On the thirtieth day following the date You first ordered Your Product, Xtend+ will send you another thirty (30) day supply of the Product, and the credit card You provided to us will be automatically billed for the Product.
    6.Unless You cancel this service, every thirty (30) days thereafter Xtend+ will send you an additional thirty (30) day supply of the Product You ordered, and the credit card You provided to us will be automatically billed for the Product.
    7.If You are not satisfied with the Product and wish to cancel future deliveries of the Product, You must call Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510 prior to the expiration of the Free Trial Period and cancel Your order. You need not return the Product to Xtend+ if You cancel within the Free Trial Period.

    Please note, if You fail to call us prior to the expiration of the Free Trial Period, Your credit card will be charged for the Product that was shipped to You.

    You understand that this consumer transaction involves a negative option and that you will be liable for payment of product that was shipped to you, and future shipments of product, if you fail to notify us to stop supplying the product to you.
    8.Regardless of whether You cancel Your Free Trial in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently 85 or less, depending on the Product ordered). You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your Free Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
    9.As an added benefit to you, Xtend+ reserves the right to temporarily reduce the price of each Product to 42 ($forty two), without prior notice to You, for promotional purposes or to ensure that payment is received by Xtend+. If Xtend+ modifies its prices downward as described herein, You will be billed at such reduced price until the promotional period ends or Xtend+ is assured of payment by your credit card processor, after which time the Product price will be restored to its normal rate, or $85. Downward modified or promotional prices may be restored to normal rates without prior notice to you.
    10.Cancellation of Orders. If You wish to cancel future deliveries of the Product and You are within the Free Trial Period, then You should follow the procedures described in the preceding section of this Agreement. If You wish to cancel future deliveries of Product outside of the Free Trial Period, then You must call Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510 and request that such future shipments be terminated. Alternatively, you can send an email requesting cancellation to [protected]@tryxtend.com. When emailing us, please include your full name and address, as well as the name of the Product(s) that You ordered.

    Your request for termination, whether by phone or email, will be processed immediately; however, subject to Our refund policy (described below) You will be responsible for payment for any Product that has either (i) already been shipped to You or (ii) already been delivered to You at the time of Your call.
    11.Refunds. We want You to be satisfied with Our Products and Our services; therefore, if You are ever not satisfied with any Product that You ordered, You may call Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510 and request a refund. Our refund policy is as follows:
    12.You may receive a refund for your free trial fourteen (14) days after your order is placed.
    13.Customers are restricted to receiving a single refund per Product ordered. Repetitive refunds are not permitted unless the Product, as delivered to You, is defective. Xtend+ reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Xtend+’s judgment, requests refunds in bad faith.
    14.In order to process Your refund, You must supply Xtend+ with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed.
    15.Depending on the bank that issues the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by Xtend+, please call Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510 .
    16.Credit Card Descriptor. By ordering Products from Xtend+, You authorize Xtend+ to charge Your credit card accordingly. This authority shall remain in effect until and unless You have cancelled future orders of the Products as described in this Agreement, above. Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer either to Xtend+ or, alternatively, it will refer to the type of Product ordered (e.g., Xtend+). If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510.
    17.Modifications. We reserve the right to modify the prices charged for the Products, or to add or remove any Products, from the Website at any time without prior notice to You. Price quotes provided to You prior to any price modification shall be honored.
    18.Billing Errors. If You believe that You have been erroneously billed, please notify Our Customer Service Department toll-free at 1-877-204-4510 1-877-204-4510 immediately of such error. If We do not hear from You within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by You for all purposes, including resolution of inquiries made by Your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Us within thirty (30) days of its publication.
    3. Representations; Disclaimers
    1.It is Our intention to provide You with the finest nutraceutical products available, and we believe in the efficacy of every Product we sell. You understand, however, that Our Products have not been evaluated by the FDA, and Our Products are not intended to diagnose, treat, cure or prevent any disease. Individual results will vary, and are dependent on factors including age, weight, diet, and exercise regimen.
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    Ownership; Intelluctual Property

    1.The Website, and all images and content at the Website (collectively, "Materials"), are the sole and exclusive property of Xtend+ or its licensors. No license or ownership rights in or to any of the Materials are conveyed to You by virtue of this Agreement or by Your purchase of any Product from the Website.
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    Your representations
    You hereby represent and warrant that:

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    Restrictions
    Without the express prior written authorization of Xtend+, You may not:

    1.Duplicate the Website (except as expressly provided elsewhere in this Agreement or as permitted by law)
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    8.Use any data mining, bots, or similar data gathering and extraction tools on the Website
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    10.Take any action that imposes an unreasonable or disproportionately large load on the Website or its network infrastructure
    Termination

    1.This Agreement shall remain in force as long as You access the Website, use any functions or features of the Website, or order anything from the Website
    2.We reserve the right to terminate this Agreement without notice and/or refuse to sell to anyone who We believe, in Our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the Products or the services we provide, or (iii) is unable to provide us with sufficient information to allow us to properly identify the customer’s real name, address, or other contact information
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    1.In no event shall Xtend+ or its officers, directors, employees or subcontractors be liable for any indirect, special, incidental, exemplary, consequential or punitive damages, under any cause of action whatsoever including but not limited to contract, tort, strict liability, warranty or otherwise, for any claim, cause of action, fee, expense, cost or loss (collectively, "Claims") arising from or related to this Agreement, the Products, or Customer’s use of the Website or any Product
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    You agree to defend, indemnify, and hold harmless Xtend+, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your misuse or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify You by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If we do not hear from You promptly, we reserve the right to defend such claim or suit and seek full recompense from You.

    Notice
    Any notice required to be given under this Agreement to You may be provided to You by postal mail or by email. If notice is sent by email, such notice shall be sent to the last known email address that You provided to Us, and shall be deemed delivered once sent. Notices by customers to Xtend+ must be sent in writing to the following address: Xtend+, Paycast Web Systems, Unit 6, 15-17 Caledonian Road, P.O. Box 236 London United Kingdom N1 9DX.

    Force Majeure
    Xtend+ shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay the Xtend+’s performance.

    Miscellaneous
    •Governing Law. This Agreement and all matters arising out of, or otherwise relating to, this Agreement shall be governed exclusively by the laws of the State of Florida, excluding its conflict of law provisions. Venue for any matter arising from or related to this Agreement shall exist solely and exclusively in Broward County, Florida, and the parties hereby submit to the personal jurisdiction of the state and federal courts sitting in Broward County, Florida for such purpose
    •Rights to Injunctive Relief. Both parties acknowledge that remedies at law may be inadequate to provide an aggrieved party with full compensation in the event of the other party’s breach, and that an aggrieved party shall therefore be entitled to seek injunctive relief in the event of any such breach, in addition to seeking all other remedies available at law or in equity.
    •Assignment. The rights and liabilities of the parties hereto will bind and inure to the benefit of their respective assignees, successors, executors, and administrators, as the case may be.
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    •No Waiver. No waiver of or by Xtend+ shall be deemed a waiver of any subsequent default of the same provision of this Agreement. If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from this Agreement.
    •Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
    •Complete Agreement. This Agreement constitute the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
    •Modifications. Xtend+ reserves the right to change any of the provisions posted herein and You agree to review these terms and conditions each time You visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes Your acceptance of such changes. Xtend+ does not and will not assume any obligation to provide You with notice of any change to this document. Unless accepted by Xtend+ in writing, these terms and conditions may not be amended by You.
    Last modified on Wed, 13 Jan 10 14:55:58 -0500
    These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. While clinical studies were not performed on Xtend+ specifically, the included ingredients have been tested to provide results as specified. Results not typical for any and all claims.

    Copyright © Xtend+ 2010. All rights reserved.

    Paycast Web Systems
    Unit 6, 15-17 Caledonian Road P.O. Box 236 London United Kingdom N1 9DX

    0 Votes
  • Ke
      17th of Feb, 2010

    wowoowowoow i already placed an order shiit i should had done my research. oh well i also cancelled my credit card so they wont be able to deduct any more money. If you have a phone record and or email record stating that you tried doing your part in cancelling the product than you have the rights to sue period. NOW this is my personal oppinion but go to your court house or contact a fruad department asap. I ONLY GOT CHARGED THE 2.95 FOR THE TRIAL PERIOD AND 1.95 FOR FASTER SHIPMENT GUESS WHAT I STILL HAVENT GOTTEN MY ORDER SO I RAN INTO THIS SITE AND CALLED MY BANK SOON AFTER I FOUND OUT THEREFORE PROFE THAT I HAVE TRIED TO CANCELL ... P.S IF THEY COME AFTER ME THAN I'LL GET THEIR INFO AND POST IT ONLINE. WOW IS VERY SADDDDD. BUT I DO SUGGEST YA CANCELL CREDIT CARDS ASAP.

    0 Votes
  • Cj
      2nd of Mar, 2010

    Even though its a SCAM could someone tell me if the products works or if it just harms your body. I have ordered it, recieved it but at the same time I cancelled my account so they can't take any money out. I was wondering if someone could tell me is it still alright to take while going gym??

    0 Votes
  • Ba
      5th of Apr, 2010

    am been scamed 2.took ma money and not receved my month subcription.and my credit card company is on to them ad beware...it s a scam

    0 Votes
  • Ed
      28th of Apr, 2010

    Hi, I also have been robbed by this "suckers" or as we say in spanish " esos hijos de puta".

    In my case, I ordered the product to christmas. I haven't recibed yet.

    I would like to blow up their ###ing company.

    The day that I go London I'm going to go there only to steal the money in products that they have robbed me before

    0 Votes

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