The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

XLPharmacy.com / Never received my order

1 n/aYoungstown, OH, United States Review updated:
Contact information:
Phone: n/a

I got "ripped-off" by XLPharmacy.com ... my order was never received ... even after multiple correspondence with them and two (2) promises of re-shipment. I recommend all people to stay away from XLPharmacy.com. Thak you.

More XLPharmacy.com Complaints & Reviews

Sort by: UpDate | Rating

Comments

  • Bo
      16th of Apr, 2008
    +1 Votes

    Good luck I wouldnt count on your medication to show up!

    The entire company is a fraud and being under investigation for mail fraud. Contact the FBI as this is a mail fraud issue. Ive been working with their ISP and the police to try and get them pulled out of biz and into court!

    Skunks like these guys at XLPharmacy.com give e commerce a bad wrap!

  • Dr
      19th of Apr, 2008
    -1 Votes

    I not much like their service, as that they not very operative work, yes and the price not the most low. I long searched for get prettier drugstore and for present-day day, in my opinion, http://pharma21.com/ - an most optimum variant, they really work in new century (please the price and quality of service).

  • Re
      25th of Apr, 2008
    0 Votes

    Regarding XLPharmacy. I ordered from them and promptly received my order twice. Then I placed an order on January 4, 2008. And I waited and waited. Finally I used their live chat feature to communicate one on one with a rep. They told me that they were going to reship. And I waited and waited. Again the live chat. This time it would be sent registered. And I waited. And I was beginning to wonder if I was being ripped off. Back to live chat. It was going to be reshipped Express mail and I was given a tracking number. And it arrived sooner than they predicted. Now they ship all orders express mail, guaranteed to arrive 7-10 days. So they aren't bad guys!!

  • Mc
      5th of May, 2008
    -1 Votes

    Yeah all these losers complain which is sad because it represents laziness on their part. I read this thread after I purchased at XLPharmacy and was quite pissed and sad. I thought I would never receive my stuff. And I didn't - at first. I gave those fools a month. Then, you know what I did? It was really magical I guess! I CALLED! Yeah unlike the losers here who complain on some thread not related to the site and will not help them get their stuff, I first tried to use their online customer support.

    Oops! It doesn't work. Boo hoo. Did I give up? Hell no! I called them. Yeah, I picked up my phone and called them. I got someone on the line in 2 rings. I told them I hadn't received my stuff and they said they will ship it immediately through Express.

    In less than a week later, I got my shipment through Express with tracking number and all. It was my exact order and packaged excellent.

    So all you ###s that come here to complain when you could be calling and getting your stuff, you are the real losers.

    As for me ever buying from XLPharmacy again? Hell no LOL. The stuff comes from India (as said on return label and Customs stamps). So maybe all your stuff was seized. Maybe my first one was seized. If it is, just call them and they ship it again.

    I know picking up a phone can be hard for some of you fatties, but that's life!

  • Sh
      25th of May, 2008
    -1 Votes

    I tried them and didnt get my meds. So for my Viagra I went to www.enhancetabs.com and for my pain medicine I used myeclinic.com and it all worked out well! Screw these guys!

  • Fr
      1st of Jun, 2008
    -1 Votes

    Well for my pai meds i use http://www.myeclinic.com and for my viagra I use http://www.enhancetabs.com check them out they work well!

  • Ma
      2nd of Jun, 2008
    0 Votes

    I-ve had a lot of experience with online pharmacies and had my own for a period of time. The problem with orders that don-t arrive is usually because the meds get detained on customs, no matter which country, but specially in the USA. American pharmacies and drug stores are using their political influence to stop out of the country, cheaper meds for their own profit. Why pay double or triple of a generic cost with the same purpose and effectiveness. As a general rule try to talk to your online pharmacy-s customer reps, whichever company you choose.

    I-m not saying that there-s not a lot of scam out there, but if you choose carefully and have patience you will eventually get your meds. contact with human operator can be the diference between loosing your money or getting your meds.

  • Ma
      2nd of Jun, 2008
    0 Votes

    oH yea, i-ve ordered from XLPharmacy.com, prescriptionpharmacyrx.co and http://pharmacy-for.us/ recently (2008) and only had a problem with the last company not delivering the first time, on the second attempt it reached me fine.

  • Ge
      14th of Jun, 2008
    0 Votes

    I used http://www.myeclinic.com with no problems

  • Pe
      17th of Jun, 2008
    0 Votes

    I also used http://www.myeclinic with no problems like I was having! I have also used http://www.enhancetabs.com in the past for my Viagra

  • Jo
      16th of Aug, 2008
    0 Votes

    I have always used www.24x7pharmacy.com to buy viagra and cialis and they have been pretty good with delivery. Usually 12 days to where I live in the west cost of US.

  • Xl
      17th of Oct, 2008
    0 Votes

    Hi ya'll

    First of all i wanted to let EVERYONE IN HERE TO KNOW that we are NOT fraud and we do NOT ripoff our valued customers! never done that and it will NEVER happen. if we would we wouldn't still be online after all these years.

    We do care for our customers, and their health. Which is why we are here!!!

    For some of you that have comment here, you have received your orders, so I don't understand what's this is all about. No one is perfect in any kind of business but we do try to be. We do get bad and good comments like everyone does about their experience in any company/store. On the good comments we try to make the best of it and on the bad comments we work on it harder so we make our customers happy!

    We offer Express and Standard shipping with tracking numbers available online for you to easily track your packages.
    For all of you in here...try us! we offer discounts coupons up to 50% when you order over the phone with our support agents.

    if you have any questions please email me back!

    have a great day!
    and do visit us! YOU WONT REGRET IT :)

  • Ad
      23rd of Oct, 2008
    +1 Votes

    I believe in XLPharmacy.com, If you are working with the FBI to take them out of the market...! Why they are still there as the number one company!!!?

  • De
      28th of Feb, 2009
    +1 Votes

    Xl Pharmacy is a trusted site from me, the quality of the drugs are great and the prices are amazing. The shipping came sooner then I expected!

    I love Xl pharmacy!

    http://www.techresearchrx.com/

    that site above will explain why some of you aren't getting your shipments/ etc.

    THANKS!

  • Ly
      24th of Mar, 2009
    0 Votes

    Liars and thieves. Here's an exact transcript of a chat session I had that just concluded. My favorte excerpt: "We apologize for all the convenience."


    John: can i help you

    me: Hello. I had ordered Cephalexin from you previously and my shipment was delayed and I received a coupon number in email. I am trying to reorder and use the code but your shopping cart says it is invalid.
    Here's the content of the email you sent to me previously...

    Order: #7968858 Dear Valued Customer *** 25% DISCOUNT COUPON CODE AT THE BOTTOM OF THIS LETTER *** We apologize for the delays in receiving your order. Your order was delayed by your countries Customs Department for reason beyond our control. Shipping medications internationally is difficult at times and requires patience and alternative shipping methods at times. We are committed to your 100% SATISFACTION and are here to make sure you are eventually happy with your purchase no matter the cost to us. We are now working with a pharmacy that uses better and quicker shipping methods and we promise you that all your future orders will not be late for any reason. We understand your frustration and we have worked hard to eliminate all shipping delays. We appreciate your business and want to be sure that you are treated fairly and want you to know that we are here to do what ever it takes to make you happy. Today an additional FREE ORDER was shipped from the new pharmacy with a new shipping method and a 15% DISCOUNT FOR ALL FUTURE ORDERS was issued to you. You will receive your first order and reshipped orders after a period of time so please keep ALL orders you receive at no additional cost to you. The new order shipped today will arrive in 2 to 3 weeks time depending upon were you live at.. You are now entitled to a total of 25% OFF XLPHARMACY.COM PRICES on all future orders. You will automatically receive 10% when checking out because you are an existing customer and when using the coupon number below you will receive an additional 15% discount for a total of 25% discount on future orders. Enter discount coupon code: XL15DS When checking out for a 25% DISCOUNT off all xlpharmacy.com orders. Thank for your business Have a nice day XLPharmacy.com

    me: When I enter in XL15DS it tells me the code is invalid.
    John: please hold on

    John: do you want me to placed the order for you

    John: you get 10%off for reorder

    me: I'm supposed to get 25% off on all orders as per you message above, not 10%.
    John: and a additional 5%off from support

    me: What part of this aren't you understanding? That only totals 15%. I was promised 25%.

    John: is 1 year old

    me: there is no time limit on this. It says: "25% DISCOUNT off all future xlpharmacy.com orders"

    Please wait while I transfer the chat to 'jeffry'.

    me: (sigh)

    jeffry: Welcome to XlPharmacy You are now chatting with jeffry how may I help you?

    me: I was promised a 25% discount on all orders based on the email I pasted above and now you won't honor it.

    jeffry: one moment please

    jeffry: what is the name of the agent who sent you that information otherwise we can not apply that discount

    me: No. Sorry. There was no agent name associated with it. It came from support@xlpharmacy-support.com. Here's the important bit you guys don't seem to be grasping: "You are now entitled to a total of 25% OFF XLPHARMACY.COM PRICES on all future orders."

    me: Notice it doesn't say: "...on all future orders if you know the name of the agent which we didn't provide."

    jeffry: one moment please

    jeffry: you gonna make a refill on the same medication

    me: If I can get the discount you promised me, yes.

    me: If not I'll take my business elsewhere.

    jeffry: no problem

    jeffry: lets place the order with the discount

    me: So that's a 25% discount, not 10% or 15%, and I get it on all future orders as described in your email message to me, yes? Or can I expect this same level of hassle with every future order? I'll need a code that works that I can use on your web site for this order and future orders

    jeffry: is only for this order because there was an issues on the previous order

    me: What part of "on all future orders" don't you understand?

    me: Please read your email again. Slowly.

    jeffry: one moment please

    jeffry: the only way you can have the discount is placing the order with me now

    me: So you refuse to honor your email?

    jeffry: the coupon code is not available

    me: You need to honor the commitments you make to your customers if you plan to keep them and not anger them.

    jeffry: we apologize for all the convenience but that coupon code is no longer available

    jeffry: how ever we will be more than happy to apply that discount for you

    me: No thanks. I'd rather pay more somewhere else. Your business practices are shameful. You don't honor your commitments and you've just wasted a considerable amount of my time so that I could learn your company is dishonorable.

    me: At least I have some satisfaction in knowing I wasted your time too. Good bye.

  • Sa
      23rd of Jun, 2009
    0 Votes

    I have had similr experience with something called www.refill-drugstroe.com They said they shipped my order on May3, 2009 but it never showed up. I finally contacted their support department via www.sale-supporft.com and finally spoke to a supervisor who called himself Kevin. He tried to get me to accept a reshipment but I refused and asked for a refund of my money. He finally agreed to refund my money, saying that "billing" would contact me and I would receive the refund within a few days. I was never contacted and never received my refund. On June 23 00 fifty days later 00 I called support again and demanded my refund. Again, they said that "billing" would soon be contacting me and send me my refund. But I am wondering if this is the same outfit as the one you had trouble with but maybe operating under a new name. Other than tell everybody I know not to do business with them, what else can I do?

    Sam Wells
    Lancaster, CA

  • Ma
      8th of Jul, 2009
    0 Votes

    Excellent customer service

    I just placed my second order from xlpharmacy, customer service is excellent, they have provided me with all the information I needed to be confident about this guys. First order came on time.

    What are this people talking about?
    I am assuming they must be just some frustrated sales person from a different company that is not doing very well.

    Margara L

  • Ma
      8th of Jul, 2009
    0 Votes

    A trusted site !

    XlPharmacy has always done it for me. I will say it's trusted site for me.
    Best prices, real medication, can't complain about their shipping either, has always arrive sooner then expected.

    Dale T

  • Bt
      19th of Jul, 2009
    0 Votes

    LOLOL Their company is a scam. If it isn't then it's run by ###s. I will never order anything from them after I chatted with them. They are the most un-professional, stupid people I have ever met.

    Chat InformationWelcome, please wait for a site operator to respond. 13 seconds is the average wait time

    Chat InformationWelcome to XlPharmacy You are now chatting with jeffry how may I help you?

    jeffry: Hi

    you: hi, do you guys actually sell pills?

    jeffry: Yes, sure

    you: did your company ever work with a BTSI network?

    jeffry: Only management have that information

    jeffry: And they don't work on the weekends

    you: I need to talk to a manager, if you would be so kindly, please give me a number to call

    jeffry: They will be in tomorrow mourning

    you: are you aware that your company is working with BTSI Network to scam hundreds of people their money?

    you: i am a reporter and i have received many complaints against your company and BTSI and I want to get to the bottom of this

    jeffry: We don't scam no one money

    you: you are a liar, if your going to attempt to scam people, you'd think you act more professional

    you: 'we don't scam no money' are you aware how ignorant that is?

    jeffry: We are not liars

    jeffry: We have 5 years in business

    jeffry: Customer are really happy with our services

    you: i have never seen a company with so many complaints

    you: not the customers i've met and heard from

    you: most of them give you guys money and never get what they bought

    you: and BTSI customers say they sign up and are promised to make money and they see no income after months of joining

    jeffry: If any customer placed and order and don't received the product on time

    you: prey tell, how does a good company get results like that?

    jeffry: We will refund they money

    jeffry: If the order don't arrive on time

    jeffry: We will refund they money

    you: that is not what i have heard

    you: you take the money and they don't get anything

    you: where are you based? nigeria?

    jeffry: We also guaranty deliver

    jeffry: We guaranty quality

    jeffry: If customer is not 100% happy with they order they get they money back guaranty

    you: they hire people with down syndrome like yourself to work there? you have the knowledge of a 10 year old, please try to be more professional and attempt to word and spell correctly

    you: where is your company based?

    jeffry: Canada

    you: where is your adress? as a investigative reporter i will go to there and get a answer for my viewers, and get to the bottom of this. if there is nothing to hide, you will give me your adress willingly

    jeffry: I'm not allow to provide that information

    you: well then, how can i obtain this information?

    jeffry: Sorry we are not allow to provide that information

    you: look... i'll dumb this down for you..

    you: IS THERE ANYONE I CAN TALK TO THAT ISN'T ###ED?!

    Chat InformationPlease wait while I transfer the chat to 'joe'.

    Chat InformationWelcome to XlPharmacy You are now chatting with joe how may I help you?

    joe: am joe am going to assist you from here

    you: oh god, another ###

    you: is there anyone i can talk to that has a IQ of 50 and above?

    joe: Sr the information you're requesting regarding the BTSI Network is not handled by the agents

    joe: is strictly Management's information, we don't have access to it

    joe: if you want to speak with somebody about it, please call back tomorrow starting at 9am

    you: I am not looking about BTSI, I want to come to your offices in Canada and see for myself your business pratices. I work for a news network and we are doing a special about business pratices. A lot of viewers have been complaining about xlpharmacy and BTSI scamming people. So I would like to see for myself and see if I can debunk any of this. If your pratices are legal and good you have nothing to be afraid of

    you: Is this company run by personnel with down syndrome? Are you not aware that we are not talking no the phone? How can I call back?

    joe: we are also not allowed to provide the physical address, if you want to speak with somebody from Management Department regarding any issue please call back tomorrow to this phone # 1-866-514-2571

    you: whatever joe, you are the same person as jeffery, I have seen how these scams work

    joe: actually jeffrey just left

    you: Left to where?

    you: yeah he 'transferred' me here so i can talk to 'joe'

    joe: already provide you the information for contact back if you want feel free to do it, anything else i can do for you besides getting insults?

    joe: ?????

    you: do you think your company is a honest company?

    you: who is on the end of that phone number? You incompetent ###s or someone that is in management?

    joe: is it, in deed, we confirm with customers about received packages, if product is sent back until is received, also refunds are done to customer in case of been requested

    joe: at the moment there's no Manager here, until tomorrow "starting at 9 am"

    you: Again, you live up to my insults. I have asked WHO IS at the END OF THE PHONE NUMBER YOU GAVE ME?

    joe: at the moment only me, to speak with management directly, call back tomorrow and ask for the Floor Manager David Phillips, extension # 150

  • De
      22nd of Jul, 2009
    0 Votes

    For Viagra and Phenterime Im using epharm4u.com or rxend.com, super fast delivery, and good support

Post your comment