SUBMIT A COMPLAINT / Impossible to stop the subscription

1 United States Review updated:

I heard about the website from my friend, who advised me to try their trial. I went to the website and subscribed for the trial. It was only $1 for 30 days, but I didn’t like the structure of the website and their tools. I wasn’t impressed and it wasn’t for me, maybe I needed something completely different. I decided to cancel the subscription, but these people didn’t react to my emails. I want to stop, so maybe someone can advise how to do it.

May 22, 2015
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  • St
      23rd of May, 2015

    Dear Betty, I apologize for the inconvenience, we have investigated and observed your emails did not reach us and hence you may have not heard back from us. I would request you to email us your account ID or username on [protected] or [protected] Alternately you can reach us on phone +1-866-709-9495, either ways you will promptly hear back from us.
    We will be happy to assist you and also could take you through the live demo of our platform to show you it's easy to use powerful features to successfully sell across multiple online shopping sites via one interface.

    0 Votes
  • Sh
      20th of Nov, 2015

    We were told set up of our account would take 3-4wks max.
    We continuously had to email to get updates and provided the merchant 12wks to complete set up, at that point we were fed up and since this was taking longer and did not work for us anymore, we canceled set up and canceled service. We paid for 2mts for "Service" when we were unable to even log in and use the service.. channel sale now keeps beating around the bush in emails saying they want us to reconsider due to the amount of effort they "tried" to set up.. we do not care how much effort they tried, the point is they did not finish or complete what we paid for. We have filed a dispute and have now hired an attorney to take care of this.


    0 Votes
  • Em
      30th of Nov, 2015

    Communication and updates have been very prompt from ChannelSale. I have not had any serious complains so far. I remember dropping a mail for urgent assistance once which got responded to in 4 DAYS!! Turns out that the volume of mails they receive everyday causes the delays. While I was fuming for a while, things got sorted out slowly yet effectively in time. I one thing more… I feel it is necessary to know the services that they will provide in the package you choose very clearly so that you don’t end up expecting services that you may not qualify for.

    +1 Votes
  • Em
      19th of Dec, 2015

    Hi….., The 1$ plan is actually great! If you feel that you don’t like the platform, you will have to contact ChannelSale ‘BEFORE the COMPLETION of the TRIAL Period’. If you wait till day 30 and then send your mail, it may take a while before your request can be processed. This is mainly because as is stated by the company at the time of signing in, after the completion of the 30th day you will be directly signed in for the 49$ plan. This is not a scam but a systemized approach in the part of the company that saves them and their clients’ valuable time to redo the signing in process all over again.

    0 Votes

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