Worldwide Destination Services / refund not provided by company
My complaint is that I requested a refund and they keep making excuses rather than providing my refund.
Timeline 2/27/10 -We attended a group meeting to receive a "complimentary" cruise and learn about their services. We bought into the program. We paid $4247 and also $29.95 for the months of April, May, June & July 2010. We booked and stayed at Wyndham Bonnet Creek, Orlando, FL from 7/31/10 - 8/7/10 to try the service. We mailed a request for a refund of $3997 which they received 8/14/10 via certified mail. Their contract that we signed along with mgr Donna Dowers stated we would be entitled to a 365 guaranteed refund of $3997 & it would take 10-14 business days to receive reimbursement from the date they can verify my payments. We received a letter from WWD Tania Palacios mgr dated 8/26/10 that we would receive a refund of $3997 within 6-8 weeks. Our access to the website for members was blocked. We received a letter dated 9/7/10 from business director, that they "are unable to refund our money" "postpone your refund indefinitely" "respectfully ask for your indulgence" They also said later in the letter that they intend to provide a refund & they'd like us to call John to activate for us a "free, lifetime membership." On 9/27/10 my wife Cari Hansen spoke to Tania Palacios. Tania said our login should now work, 90 days from Scott's letter we should receive a refund, the company's money is tied up due to account vendor changes & she will have Scott call me. On 9/24/10 Cari called and their phone recording stated they are unavailable due to updates for maintenance. On 9/27/10 Cari called & still the phone isn't allowing her to speak to anyone but provides an emergency number for members. Cari called & left a message but no one called back [protected]). On 10/1/10 Cari called and the phone prompt said the company is /company name removed/. Their website also said both /company name removed/ and Worldwide Destination Services and provided a new address for them on N Dale Mabry, Tampa. On 10/4/10 Cari called & spoke to Tania. She stated she didn't remember ever talking to Cari before, that they are now /company name removed/ and they are not in charge of any refunds for when the company was called Worldwide Destination Services & that we will receive paperwork from WWD for further assistance with a refund within 1-2 weeks.