Wig and Hair Direct / Fraud practices publicized
First the company is very unprofessional they are quick about taking your money but slow in shipping product as well as responding to any inquiries about your order. I had to wait a week in some cases just to hear that my product was shipped out and this is after they had charged my credit card a week prior. But the kicker is that they refused to refund your money if you do not like the product. I ordered from this merchant and did not like the product, was told I would have to return the
order within 5 business days of receipt. I did that, the item was shipped back to them and received on 2-3-07. I was told by merchant that I would have a refund check sent to me with 4 business days. On 2-16-07 I contacted them because I did not receive a check the representative name Sharon responded and said it was mailed out on 2-9-07 and I should receive it soon if not to contact them. I contacted them on 2-20-07 regarding nonreceipt of refund check. As of date I have not received check nor a reply regarding the refund of my money. I guess this is because I promised them that if they did not stop telling me the check was in the mail, I was going to report them to BBB along with filing a police report on them, since that last email on 2-20-07 I have not heard a word regarding anything and certainly have not seen a check not even a piece of paper resembling a check from this company. Mind you the only means of contact is through email since they do not list a phone number. Hindsight, had I really investigated and recognized that I would have never done business with this low-class operation.