Wicked Coursing - Pat Bennett / Took Money, sent defective merchandise
Better Business Bureau has received numerous complaints against this company for the same deceptive trade practices - accepting money and sending defective equipment. This is for a lure coursing machine which Pat Bennett purports to sell as working equipment for the purposes of lure coursing training dogs.
If you have had similar problems with Pat Bennett, Wicked Coursing, maker of lure coursing equipment, please contact the BBB of San Diego which handles companies in La Mesa, California.
Name: wicked coursing - pat bennett
Address: 4459 Monahan Road
City: La Mesa
Zip/Postal Code: 91941
Repair Issues Selling Practices, Service Practices, Deceptive Trade Practices
Selling practices and service issues by by Pat Bennett, Wicked Coursing, www.wickedcoursing.com Marchine arrived DOA with incorrect battery charger, wiring that needed repair or replacement and a defective take up reel. After almost two months, have reached a dead end. Everything is documented in emails, paypal and credit card payments to her and postal receipt returning the defective item as well as her refusal to return the item fixed within a reasonable time. She received approximately $500 as requested (then tried to charge another fee over and above the billed amount) in good faith and buyer received a defective product which seller has yet to make whole and return. She cited social obligations and other customers needing attention as to why she couldn't complete our transaction and send back a working machine. How about that! I paid her as requested in good faith and I got a defective machine as well as rude, disrespectful and nasty replies in return. I would like other consumers not to have to experience what I have gone through ad there are others, by her own admission, that received machines with, at the very least, defective reels. Mine would not turn on, had the wrong battery charger and needed wiring fixed and also, according to her, most likely had a defective reel as well. She received as requested by her, her first payment/deposit on May 21, second on June 6 (which she claimed she wanted when the machine was ready to ship). Two weeks later, I finally received a machine that was DOA! I contacted her multiple times and received nothing but false and broken promises and disrespectful and hateful emails as if I had done something to her. Quite the contrary. I emailed on July 14 for the last time and was told again that I was being unreasonable wanting a working machine that I had paid for delivered to me (or a tracking number that it was shipped) by July 15. Having started this on May 21 and still not having a working lure coursing machine by July 15, enough is enough.
Not all of these questions are required. Please provide as much information as you have.
1. Product/Service Purchased: lure coursing machine Lure Baby
2. Model Number:
3. Contract, Account, or Policy #:
4. Order #:
5. Purchase Date: 6/6/2009
6. Date Problem First Occurred: 6/28/2009
Dates you complained to the company/organization
7. First Date: 6/29/2009
8. Second Date: 7/1/2009
9. Third Date: 7/14/2009
10. Payment Made: Yes
11. Payment Method: Credit Card
Name of Sales Person
12. Title: Ms.
13. First Name: Pat
14. Middle Name:
15. Last Name: Bennett
17. Purchase Price: $500.00
18. Disputed Amount: $542.05
Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".
1. Desired Settlement:
2. Desired Outcome:
A refund because of her track record of sending it DOA, her refusal to return it working in a reasonable time period. In addition to the amount paid her in good faith, I paid $42 to ship it back to her. A replacement could be the same DOA machiine, I would pay $42 to ship it back to her again. By then, the 30 day warranty would be over and I'd own a defective machine. A replacement is not acceptable under the circumstances
The picture below reflects the port on the machine which clearly shows the plug doesn't fit the receptacle. For some reason, other pictures won't load.