Whataburger / manager taking her own survey

Ma Feb 8, 2019

I went to this location for an early lunch with my husband and best friend. Immediately after our food was served, the manager, Yolanda (what it said on her nametag), asked us to fill out a survey on our phone. But instead of politely asking us, she kept pressing us to give her our phones so she could take the survey herself. When we refused to hand over our phones, she moved to another customer and did the same thing. Unfortunately, these other customers gave in to her pressure and handed her their phones. She then proceeded to fill out the customer experience surveys and asked each customer to provide their zip codes so she could complete it.


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