wellpoint nextrx / Hazardous to Healthcare
My husband and I have just completed our first orders through NextRX and it has been a nightmare. I have made numerous phone calls to NextRX and also to BCBSGA Retail Pharmacy office, and none of their staff are competent enough to work in the healthcare industry. My husband is diabetic, and they all withheld the information that we needed in order to continue to recieve free test strips, as we always through Walgreens and WalMart. Suddenly, NextRX is charging $30 copays for the same test strips, and BCBSGA Retail Pharmacy says that is correct, even though when they each tested the filing system, no copay was pulled as due. They refuse to accept a return of the shipped test strips, and also refuse to refund the copays that were not due. They are billing us for additional money !! Other issues include, poor invoicing...so bad that it took three calls to finally get someone who could explain them. They cannot produce a reconciliation statement at all and will tell you so. NextRX and BCBSGA Retail Pharmacy charged $30 copays on drugs that we received for $4 from Walgreens and WalMart, rather than inform us that they would not honor the $4 copay and allow us to get the meds off plan...a ripoff. BCBSGA Retail Pharmacy representative, Sandra, told me that the record of my previous calls had purged from their system, so there was no record of my prior conversation with her where she neglected to inform me that my husband should order his diabetic supplies from a DME vendor and who that vendor is. Basically, she wanted to let me know that if I complained, there was no paper trail to implicate her. We needed a couple of prescriptions on the weekend because the order from NextRX did not arrive in one package, but were unable to contact anyone for approval and the pharmacist could not contact anyone either. The automated system would not allow the pharmacist at WalMart to fill the prescriptions, because it showed that the order had been filled by mail order. We had to wait until Monday to get the meds filled. I feel as though I am dealing with a drug pusher rather than a pharmacy.