Weedman / Poor organization
I KNOW THIS IS A LONG POST, BUT TRUST ME IT WILL BE WORTH READING! IT CAN SAVE YOU A LOT OF HASSLE.
This company proved initially to be good to use. I guess as the economy started to dwindle so did the service. I had my lawn sprayed with weed control and it seemed to work fine but only for a few weeks. I called and voiced my concern that perhaps they had not sprayed enough (given that I had used this company for several years in the past and never had an issue). The female on the other end of the phone was not only rude, but blamed me in an almost attacking way, stating that I was at fault because I had probably watered when I was not supposed to. I claimed that I did not water my lawn but still she kept arguing with me. I was upset as I, at that point, had already paid for the service and as such had no aces to pull out. She finally said that they could come out once more and spray again. I agreed to it under the condition that I would not get charged again. I was smart enough to record the conversation as soon as she had turned to the defensive side at the beginning of the conversation. We came to an agreement that the almost $1500 I had spent with them over the past years proved me a loyal and good paying customer. They came out and took care of the problem and everything was good...or at least so I thought. A few weeks later I got a bill for the weed control. Somewhat upset, I called and asked what the bill was for. I got the answer that it was probably a mistake and that it would be taken care of. I was satisfied with that and thought nothing more about it. Next month I get ANOTHER statement claiming I owe them money. At this point I called and told them I was about to cancel my account with them if they did not resolve the issue. They apologized and told me it would be taken care of. A few weeks later I get a letter from a local collection agency stating that I owe them money for an account on contract from Weedman. I decided to pay the bill to have the mess end, I called Weedman to cancel my account, something the female I initially spoke to had already done and I told them I would not allow them onto any of my properties ever again. The response I got was "Well, we won't come out until you learn how to pay your bills".
Although I was deeply hurt (given that I had a perfect payment record with them from before), I was ok with that and moved on...until I went to renew my mortgage. At that point my bank representative told me I had a hit on my otherwise spotless credit report from the collection agency about an outstanding bill from weedman. It did not affect me overall; I simply explained what had happened and they understood. I contacted my lawyer and told him what had happened. He was pleased to hear that I had recorded all the conversations with Weedman and started to draw up a suit against them.
Be careful when dealing with this company. They will do anything to get the bill padded, even though you dont want the services they give you. When I was using them I simply used them for weed control but I always got billed for aeration and over seeding as well. When I called them they stated that they had communicated to me through my bill that they were aerating and over seeding the next time they came out unless I called and canceled before. Now that I look back it should be the customer calling them requesting services rather than them pushing services onto customer that is often not needed. I am glad to be rid of them and I now use another company in Barrie and so far have not had any issues with them. 10 Rotten Tomatoes on Weedman for the poor sense of business.