SUBMIT A COMPLAINT / Claim water damage and, & binding damage & refuse, to negotiate only following their & guidelines & so far unpaid

1 Reading, England, Berkshire, United Kingdom Review updated:
Contact information:

Despite protesting to their eight complaints with various lies including "water damage" and "damage to binding, ", run by theives, will deduct "£20.51, " from my £32 quote, because Harriet from customer services, who "checked the books myself" said they don't meet "our guidelines." This is the email conversation, but I doubt my last message will receive a reply:

"We Buy Books: Offer No 117065

Luke Meyer
ven. 12/06/2015 21:24
Éléments envoyés
À : <[protected]>;

If you insist then, but it's a poor policy to "recycle" readable books. I'm still waiting the payment, which I hope arrives before the "five working days, " between receiving the books.


WE <[protected]>
jeu. 11/06/2015 17:00

Hi there,

Thank you for your email. I have checked these items myself and unfortunately these do not pass the guidelines. We cannot apply any discount on these items.

Kind Regards

Customer Service
Unit 11, Hugh Business Park
Bacup Road,
Waterfoot, Lancashire

The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the addressee, any disclosure, reproduction, copying, distribution, or other dissemination or use of this transmission in error please notify the sender immediately and then delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or missions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard copy version.

Luke Meyer
mar. 09/06/2015 19:40
Éléments envoyés

The "Easy learning Spanish grammar" and "Chinese made easy workbook" which had "answers filled in" were rubbed out properly, and are only the first few in the exercise books, so a buyer would easily benefit from the books, so I'd appreciate less money deducted there, say 50% because the pages are visibly used, but still perfectly readable to learn the modern foreign language. I'm also dismayed that the "binding damaged" conditions are so strict, for example the £6 OCR GCSE economics textbook is well used, but every sentence is clear and legible, so if you insist on quality, at least negotiate, again half the price, because the book is still valuable. I do however apologise for the Chinese textbook's missing the CD, although I don't remember removing it, but I know I left the last Terminator Trilogy film in the DVD player! so that was just an honest mistake, but please don't recycle them, because they could still sell at a discounted price.

So please could you revise the deduction to (20.51-7.96) = £12.55 instead, for the readable but worn spines and perfectly usable workbooks?

Thank you for the easy UPS delivery and quick response, although in future could you improve the scanning app to work faster, because currently it takes about 10 or more seconds to recognise a barcode, as well as other customers having problems like freezing or deleting basket information?

Thank you


We Buy Books <[protected]>
mar. 09/06/2015 12:14

Hi Luke,

We are in receipt of your items, however there is a problem with at least one of them in that they do not comply with the item conditional guidelines set out our website:

There were issues with the following item(s):

Title: Basher Science: The Periodic T... | ISBN: [protected]
Comment added by Quality Assurance: Water damage

Title: The Terminator Trilogy [DVD] | ISBN: [protected]
Comment added by Quality Assurance: Incomplete

Title: OCR GCSE Economics: Student Bo... | ISBN: [protected]
Comment added by Quality Assurance: Damage to binding

Title: Easy Learning Spanish Grammar ... | ISBN: [protected]
Comment added by Quality Assurance: Answers filled in

Title: Chinese Made Easy: Traditional... | ISBN: [protected]
Comment added by Quality Assurance: Disc missing

Title: Chinese Made Easy: Traditional... | ISBN: [protected]
Comment added by Quality Assurance: Answers filled in

Title: Gateway Science: OCR Science f... | ISBN: [protected]
Comment added by Quality Assurance: Damage to binding

Title: An Opening Repertoire for Whit... | ISBN: [protected]
Comment added by Quality Assurance: Damage to binding

Therefore we plan to deduct £20.51 from the offer and we will recycle the item(s).

We would be grateful if you could advise us with your agreement to the proposed course of action, by replying to this email and we will update your offer for you as soon as we can.

Please direct all enquiries to: [protected]
Visit us online at to turn your books into cash

We Buy Books
Unit 11
Hugh Business Park
Bacup Road
BB4 7BT."

Desperate to sell valuable but unwanted books easily, I trusted fraudsters, giving them the benefit of the doubt. YOU MUST NOT REPEAT MY MISTAKE, despite the attractive website and VERY FEW real positive reviews. Too good to be true simply conveniently scanning and sending away books, instead have yard sales, do car boot sales, or sell with Amazon or eBay.

Jun 12, 2015
Sort by: UpDate | Rating


  • We
      19th of Aug, 2015

    Hi Luke,

    Thank you for leaving feedback. I'm sorry you were not satisfied with the outcome of you dispute. Unfortunately, we do have item condition guidelines that customers' items must adhere to. If you are unsure about the condition of any of your items being rejected you can give us a call or send us a photo and we will advise you as best we can. In this case, i'm afraid your items could not be accepted as they broke the guidelines.

    To leave any feedback for any company on Feefo, you are required to have an account and a completed offer on our site.

    WeBuyBooks - Customer Service

    0 Votes

Post your comment