The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

WAYA RENTALS / NON-REFUND OF DEPOSIT

1 PO BOX 6871, Vernon Hills, IL, United States Review updated:
Contact information:
Phone: 3129528361

We took care of the vacation rental like our own. We are extremely clean and meticulous and left the place cleaner than we got it. The owner did not physically inspect the property on departure. We found out a day later that he was retaining our $375 deposit claiming we dirtied the hot tub. Firstly, we did not dirty the hot tub, we used it under normal circumstances and it may have had normal wear and tear. We were told there was feces left in the tub??? We are mature highly educated adults. Secondly, and most importantly, the tub is outdoors, and unsecured (i.e. in backyard w/ no lock on cover and no fence and house sits slightly off main road). The owner inspection happened one day later, and anything could have happened to the tub between when we left and when the owner inspected.

This is very unfortunate, that our $375 deposit was unjustly taken from us. The owner/manager refused to discuss the matter and asked me to stop contacting him.

I WOULD NOT recommend for anyone to do business with Waya Rentals.

Mi
Sort by: UpDate | Rating

Comments

  • Pa
      8th of Jul, 2010

    To whoever decided to write this,

    We have used Waya Rentals for almost five years, and they not only have great homes but they are one of the only rental agencies in the area that have always been more then fair. I am sorry you had a bad experience, but I will tell you there is always two sides of the story. We will continue to use them and would hightly recommend others do as well. Great homes and great service.
    Jerry

    0 Votes
  • 71
      8th of Jul, 2010

    I have rented homes in both Union Pier and New Buffalo through Waya Rentals over the last 3 years. The homes are very nice and always extremely clean. The owner of Waya Rentals has always been very responsive and fair. I plan on using them for all of my future rentals in the area and always recommend them to others.

    0 Votes
  • Po
      27th of Jul, 2010

    We have used Waya rentals for the past few years and they always had nice homes .. this year we rented a home in Michigan city on the beach and when we got to the home .. it was a OMG -with today's economy people will do anything for a buck.. this crazy lady rented us her HOME. lets talk about every cabinet -every closet-every drawer filled with her personal items. She even had her toothbrush and jewelry in the bathroom. She was staying at a neighbors to get 3K. Waya felt sorry for us but still would not stand behind our agreement.I would never use them again . Ron put is in a very uncomfortable position and then told us to work it out with the owner of the home. Am I missing something wasn't he the broker ????

    0 Votes

Post your comment