I hope this isn't true however for those of you who have your heads in the sand, I would urge you to always ask a lot of questions about the care of your pets when they board as well as always asking to see the actual facilities where they board and what the feeding, watering, changing bedding schedule is, etc.
In my experience (and I have a lot of it), most of the vets in Bham hire teenagers to care for the animals that board. I've been to VAC before on days when a holiday was coming up and no one would be in until later the next day and they would forget to give food, water to boarding cats. They would get in a hurry and clean the cage and forget to put the food and/or water back in or I've even seen them not put a litter pan in before they left at night. How would you feel if this were your kitty? You pay around $17-$18 a day to board a pet and they don't even get fed or a pan to poop in? No one goes in and checks after these kids to make sure they've all been taken care of so no one ever knows. Kids don't get jobs here because they love animals...it's a job and today's kids don't have a great work ethic.
How do I know? I work with a volunteer group and I have access to the boarding rooms of every vet that I use for my animals and I see this happening not only at VAC but at other area vets.
One vet (not Vestavia Animal Clinic) even refuses to turn on the heat in the winter and the air in the summer for the boarding dogs & cats and it amazes me that most people who board their animals never even ask those questions. If I took my pets to a place where they were freezing or in extreme heat and I found out I wasn't getting what I paid for, I would be very angry and I am angry when I see it happening.
ASK QUESTIONS PEOPLE...you have a right to see the conditions in which your animals board and you have a right to ask who does it and if they are concientious and if an adult supervisor checks the work before they leave at night. Pay attention to the details.
I love a couple of the doctors at VAC but you would be surprised to see the boarding conditions in the cat room a lot of days. I do think they are one of the better ones about walking the dogs regularly because I see them doing it a lot. As far as the boarding conditions for the dogs, I don't see that area a lot because I mostly take cats in to see the doctors there.