Tyndall Federal Credit Union / Unwilling to Correct Confirmed Billing Error
On 7/5/2011, ITunes began billing my bank account separately for game purchases. My 9 year old son had discovered my passcode and downloaded 19 games between 7/5 and 7/15. I was out of the country at the time and had no idea this was being done, until I got home and saw my account. The total in NSF fees resulting from the billing error was $360.
I contacted ITunes because I recognized that the way the games were billed was incorrect and they confirmed that they were in fact billed incorrectly. This was their response: "For the 19 most recent order that you have it should have been billed as a single purchase. I just like to confirm that this isn't the way purchases are normally billed; we usually aggregate purchases together over the course of a couple of days, or until the total for the purchases exceeds $40 - whichever comes first." I forwarded this information to Tyndall Bank, as well as the ITunes rep's contact information should they need to verify it with her.
I spoke with a Tyndall FCU rep today who advised me that Tyndall would only be adjusting HALF of the NSF fees ($180) that resulted from the ITunes billing error . She also mentioned that they were doing it as a courtesy and that ITunes would have to adjust/PAY the remaining $180. I find this very disturbing that Tyndall FCU is unwilling to correct a billing error when it has been confirmed as such. I am not asking for anything more than the error to be adjusted. What does a courtesy adjustment have to do with a banking/billing error? I am requesting that the remaining $180 in NSF fees be adjusted from my account. Not as a courtesy, but as what a reputable business correcting a billing error should do.