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CB Doctors and Surgeons Review of Torresdale Pediatrics
Torresdale Pediatrics

Torresdale Pediatrics review: Horrible Business 2

C
Author of the review
7:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This physicians office is meant for low-income families (big no no #1), you can never get an MD, you always get the NP, they advertise all these doctors on there staff yet I've never had a doctor see my child, I don't pay to see the nurse, give me an actuall doctor. The front desk staff one is rude and acts like they don't see you standing in front of them (the black lady is REAL good for that), the other older white lady acts like she doesn't know what is going on, the police are ALWAYS in that area (no wonder all the CHIP kids get sent there)! The gay nurses assistant stands around just waiting for work to come his way, your a nurses assistant, shouldn't you be assistanting the only Physician in the office (a Nurse Prac.) After you are seen by the nurses assistant, it seems like it takes 20-30 minutes for you to see a doctor (which isn't even a doctor)...then they do not apoligize for making you wait since they had to finish their lunch, or just leave you in the room and go to another patient. If you have 2 hours on your hands go to Torresdale Pediatric, if not, GO SOME WHERE ELSE. Also yesterday I had an appointment and felt so bad for this couple, they brought there son in for I guess a check up and it was after school hours so he was probalby a little tired. Someone else came in and had the nerve to call the Police Dept. on the father claiming her was hitting his son when all he was doing was taking him outside because he was crying and tired, they made the family wait in the room for 30 minutes until the police arrived and didn't bother to tell them Bensalem Police were coming. The father NEVER put his hands on his son except to cover his mouth because he was screaming. They questioned the poor man outside like he was a criminal and the son had to watch that, then the podiatrist from across the street comes over and says there has been alot of police activity going on lately, but I think he wanted to be nosy and an ###. Torresdale Pediatric is trash, don't let the new building fool you, they have horrible customer service skills, you can never get through to make an appointment and they treat the "color" familes different then they do the Caucasion families. Also The last comment from Nick and the January review from Ron, were written by one of the staff members. This place is a joke...after the incident from yesterday, I'm changing doctors, it's not worth it!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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kevin morgen
Philadelphia, US
Nov 26, 2013 10:36 am EST

This Place is Awful! I am Paralyzed and every time I take my daughter here (she just turned 1), they never help, EVEN WHEN I ASK! This time however was the final straw. My daughter had an appt for her shots. After they were done, I asked if they could look at her finger because she likes to chew on it. The nurse said "No you need to make an appointment" SHE SAID THIS WHILE I WAS ALREADY IN THE ROOM! She then proceeded to take me to the check in station where I was told they had an appointment in 40 mins if I wanted to wait. THEN I WAS TOLD THERE WOULD BE ANOTHER CO-PAY!?!?!?!?!?!?! Are you kidding me!?!?!?!? I then told them I wanted to switch doctors, they did not care. They said "Ok, heres the paperwork" Then they treated me like i was an idiot because I asked them how to fill out the paperwork (meaning that I didn't know what forms to fill out fir what records were needed). The office manager then sarcastically asked me "Well, Whats your name? Whats your address?" It the most condensending tone ever. I then asked to speak to the doctor to tell them personally why I would not returning to there office and was told by the office manager "She's busy, call and leave a message" The staff at this office is horrible. They have been horrible and will continue to be horrible.

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AngieGrahl
Levittown, US
Jan 25, 2013 8:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Thank you for the warning as my dr is retiring and sending all of his patients there, I intended to interview them first, as a mom with a child with special needs if you not an MD you need not waste my time because I never know how much we have. I most definately will call to interview the Drs and if they don't have the time for me then they don't deserve to treat my child because I do believe it's important to have a good relationship and trust with the person to whom you are entrusting your childs life...and as far as I'm concerned it would be there loss I expect a Physician to examine my child and I expect to feel comfortable with the service