TimeLife.com reviews and complaints
DVD
On 5/26/22 at 830pm I placed an order, as a gift, for 13 cd collection for $127.16.
however within a few minutes I learned that the person I ordered it for already had this collection.
I went back to the time life website to cancel the order. I couldn't find it.
I went to my email and there was no notification from Time Life that I had placed the order.
I began to panic wondering what had happened to my order
I called customer service at approximately 8:50pm on 5/26/22
a woman answered the phone
she said the reason I couldn't find my order is because it hasn't uploaded that it takes 24 hours
I told her I needed to cancel the order
she took my information and said that it was not in her system yet that she was not able to cancel it
as for me not receiving an email verification of placing the order?
she said that when the order ships I will receive the email.
she told me to call back in the morning and cancel the order
I've never dealt with a company that does e-business this way
at 9:00 a.m. when customer service opened on 5/27 I called to cancel the order.
now I was told that the order already shipped. at 6: 00am in the morning.
I explained that this wasn't acceptable
I called to cancel it 10. minuted after placing the order and then as soon as it customer service opened and was told I could not cancel
I was now being told that I would have to pay to return the product.
I asked to speak to a supervisor and am told there is no such person
No supervisors
I was told the only way to return. the product is to pay to return it and that shipping cost to. me will be deducted as well. customer service sent me a ship label that they call prepaid.. but it's not it's just deferring the charge until they charge me back and there was no tracking.. tell them this is not acceptable they need to prepay a trackable label
Country of complaint: United States
Desired outcome: I want a prepaid return label w tracking and expedited full refund of $127.16 refund
Update. if you have been following I placed an order at 8:36 p.m. on 5/26. at 8:50 p.m. I called to cancel the order and was told that I could not
because it hadn't uploaded to the system and that can take 24 hours. customer service closes at 9:00 p.m. they reopened at 9:00 a.m. on 5/27. I called at 9:00 on the dot and was told that the order shipped at 6:00 a.m..
I asked to speak to a supervisor and was told there are no supervisors.
I asked for a prepaid return label and was told there are none.
I wrote to customer service and ask for a prepaid label and was sent one, but it had one big glaring problem, it was sent as a postage due return label that is being sorted at the processing center.
it had no tracking number to it. I took this label to USPS and was told that that parcel would be untraceable. and they do not allow you to buy any certified mail or confirmation mail add-ons since it's postage due. in other words the prepaid label they provided me, was unusable. this is a company that would not cancel the order, then ship the order at 6:00 in the morning when their customer service was not available, and all of their agents were very nasty about the whole situation telling me they're not like Walmart or Target or any store that you can't just buy things and change your mind... they said once you buy something from them you're getting it there's no canceling. I said but it's on their website that a customer can cancel before it's been processed.. and basically they said that as soon as the order is entered it's processed. so in other words you're not allowed to cancel
but you ready for the kicker of this add-on update
they told me at 9:00 in the morning I couldn't cancel because the order had shipped at 6:00 in the morning on 5/27.
their processing center in shipment center is in groveport Ohio
my FedEx tracking number had that package sitting in groveport Ohio unmoved , not picked up no scanning done for the next 5 days. it wasn't until June 1st that I got the first scan that it had left Ohio.
what I want is a refund for the product as well as the $10.70 I had to pay for tracking.. since the company denied me my right to cancel the product which I clearly exercised before the order was processed . I can prove through my phone company that I called them 10 minutes after I placed the order. if their system doesn't allow it well then they need to update their system so it can accomodate their policies listed. which is not my problem they need to refund me
Slow shipping!
Took over a week to ship a package I ordered. Did not ship until I called the customer support. Package did not arrive in time for Christmas.
Company Business Name: TimeLife.com
Country of complaint: United States
Website: TimeLife.com
I wrote timelife to place an order for some of their collections of cds like the superstars of the 80s and ultimate love songs and the 70s music explosion collection. I asked them to send invoice with order, they haven't place the order for the cds! Beware people!
Why can we not have the option to buy DVDs from a series one at a time ? .. They will get their money .. The first few months the SMDM series was out you could buy the seasons one at a time, now, nothing but the whole set at once .. Some of us hard working people can not shell out that money all at once for a DVD set ... I know this is useless but, I feel a little better now !
Don't buy from them. It's total bait and switch. The advertisement for the Soul Train DVDs said $9.95 but when I called to order them it was suddenly $150 and so much for the 30 day return. The shipment didn't arrive in enough time for a 30 day preview so now I am stuck. Just say NO to TimeLife .
i spoke with a nice superivsor by the name of claudia located in desmoines iowa. she helped me with my issue because i was ****ing pissed off. they charged to much money for cd's. she explained everything and then i felt better.
I am very disappointed with Time Life. I also thought that if I purchased the "Golden Age of Country" set directly from them, I would be getting great & trustworthy service. I ordered the set a week ago, and the item was noted " in stock", but it has not even been shipped yet! I paid almost $20.00 in shipping to have the two day service. There is no way to even track your order. First 5 days, says "processing". Now it says" in warehouse to be shipped". What is up with that? Making me very nervous because money is tight this Christmas & I only had enough money for 1 nice thing for each member of my family. This was to be my fiance's present.
I wish I had read this forum before ordering anything from these jerks. I am trying to track a package down so I can return it for a refund. Got a shipping e-mail 2 weeks ago and still no package. I've sent things overseas to friends and they have got them faster than Time-Life's shipping. I thought TL was a good place to purchase from. I will NEVER order anything from this company again and will make sure anyone I know does the same. As a side note it TL 10 to 12 days to even answer any e-mail inquiries I had concerning the order. I am going to start the process of doing a "disputed charge" through my bank and I am going to talk to their fraud department as well.
I ordered Oldies but Goodies 10 CD set on line. Three days later I was sent an email it had been shipped. It is now 3 weeks and more than the 10-14 business days they told me to wait after I called them 10 days into the shipping window. I live in CA and the set was shipped from Iowa. I have ordered many items from east coast companies and have usually gotten them within 10 days and anything sent from mid country usually arrives within a week. So when I called Time-Life yesterday to say it is now past 14 business days, I was told to wait 30 days before making a claim. WTF? I used Amex to pay so if I don't get my order before I get my bill, I am putting the charge into dispute, which means Amex will go after them in my behalf. I am very disappointed in Time-Life. There is no way to track the package either which makes me wonder if they even sent it out at all. Their customer service agents are no help at all. They just read from a script and can't answer any questions or offer to check into your inquiry, but they will try to sell you something else. Buyer beware!
I hope not. My CC Company said that once a card is cancelled and replaced (reported as stollen), no one can use it - it's useless. How could a card still be good if it's reported as stolen? If it was still good and reported stolen, theives could still use it.
you could still be charged, most all banks will just roll the charges over to your 'new' card.
Wow, I'm scared. I just returned my 30 day Romancing the 70's offer/review ($10 to review set) ($275) via USPS insured mail. I returned it last week, called today to see if they've received and of course, no. I sent another box on the same day to Seattle (I'm in Florida) and they received it yesterday. If they don't get the box by June 6, 2009, they will charge my card $275.
After hanging up with customer service, I got nervous and decided to check out reviews of Time Life. Well, there are many out there where people have tried the 30 day trial, returned the set and still charged. So, what am I to do? I decided to report my credit card as stolen and am getting a new card with a new number. Just in case they say the never received the box, I WON'T be charged. I have an insurance ticket that backs up my shipment.
Thank you all for leaving your feedback - it helped me with my decision to be safe with this company.