Thehidfactory.com / Bad customer service
THEHIDFACTORY in Houston, TX DO NOT DEAL with this Owner. You can expect the treatment as show below with his childish behavor!Google Harris County Clerk, Assumed Names Search, Travis Deleon and look at the list of his Companies! (No Pun Intended)
No where on his website, does he state no refunds or that customers will be treated like this. I would check with the BBB for a sample on another claim with the same problem which he refused to even reply. He has a F Rating on the Houston BBB.
Warning against this Seller. Sent the wrong incomplete kit twice and refuses to refund the money. Kit is not as described on his website and is deceptive, misleading and full of false information including "Our kits are manufactured in our certified factories" but they are identical to the same kits made in China including the box print.
The following are actual quotes received from TRAVIS DELEON and THEHIDFACTORY.COM and the customer care you can expect from him;
"Let's not forget that I do know your real address sissy boy. I tell you what? Since we don't do refunds I would like to extend my offer of a refund to you if you are man enough to walk into my shop and get it. I'm sure you won't do that considering your (sic)a sissy boy" Come get your refund, it's still in my pocket."
"I tell you what? Call peoples (sic)court so we can be on tv so the public can see how petty you are over $89.99... Lol"
"but your way to stupid to even figure it out."
"I will inform your company of what you are doing during work hours and show them all your ingnorant (sic) emails and slanders you have made on our website" ( I was at home on my own personal computer, email account, IP Address and my own time but he threatens to contact my employer.)
"This is so funny over $89.99 that I have in my pocket"
"Maybe you should of did (sic)something with your life to be productive"
"I guess your (sic) not smart enough to figure that out on your own."
"get a life! You have to much time on your hands you loser"
"It is Not our fault your to ignorant to install the kit."
"Do what you have to do, I love to play."
"if you want to make false accusations then do so but I will do the same to you and bug you at your company"
If you are in the market for a HID Kit, would you want to buy from a kid like this? Shop the internet and stay away from THEHIDFACTORY.COM
Google THEHIDFACTORY and scroll down to "Rant" about him and see how sloppy and poor workmanship the did to this guy!