The Stein Medical Institute / He does not care about his patients whatsoever!
This is for any of you in the Tampa Florida area who are considering Dr. Daniel Stein at the Stein Medical Institute for Liposuction, Vaser, or any other procedure. I will now summarize my entire experience, from my first consultation until this last visit on December 01, where Dr. Stein was condescending and insulting, leaving me in tears as I walked out of the office once again.
My first procedure was in May 2006. I had a brief meeting with Dr. Stein where he pointed out the trouble areas that would be “vasered” and assured me excellent results. I had my procedure with a doctor the next day who was unprofessional and in subsequent weeks actually called my house to see if I was interested in purchasing a travel package or attending a seminar. Putting aside her telemarketing skills, this procedure yielded negative results along with a very hard, protruding lump above my belly-button that caused additional severe pain and swelling for several months.
I was told to come into the office three times a week to have Wellbox treatments, and despite this only leading to more pain and swelling, I continued with the treatments under Dr. Stein’s advice. Keep in mind I live 45 miles away. Every time I walk into the office I feel as though I am entering a Wellbox sales convention. After almost three months of painful Wellbox treatments, Dr. Stein agreed that the lump was not getting better and agreed to do a revision on the area while working on my flanks, which is a procedure I had scheduled for late August.
I have been called several wrong names, every nurse is given the wrong chart, and my photos have even been found in the wrong chart. This is unacceptable – this is private information and I cannot be reassured that my personal info or photos have not been seen by eyes other than Dr. Stein or the nurses. I was also reprimanded by one of the nurses because she saw me looking through my own medical records and photos. She snapped “excuse me” and snatched it out of my hand. This is my information and I have a right to look at it.
My follow-up visit on 12/01 was the last straw for me. I was placed with Dr. Bruemmer, who called me by another patient’s name, had the wrong folder, and wasn’t even up to date on what I had done. I had to guide her through my notes and photos and every question I asked her yielded an “I don’t know” answer.
After standing in the hallway listening to Dr. Stein make jokes and talk about personal things for about 15 minutes, I received a condescending attitude from Dr. Stein and he would not let me explain what the problems were without interrupting me, providing me with elementary metaphors, and raising his voice at me. Dr. Stein acted like he was doing me a favor by sitting with me for three minutes, saying that he was taking the time out to talk to me when he didn’t have to. May I also add that Dr. Stein called me by the wrong name during this conversation?
Dr. Stein further insulted me by suggesting that perhaps I am just not happy with the procedure because of some other issues I might be dealing with. Dr. Stein is not a psychiatrist this is out of his boundaries! Dr. Stein also said that (paraphrased) “I don’t hear these complaints from any other patients. Everyone else is satisfied, if I heard more of these complaints I would listen, but I don’t.” So because other patients are happy, it doesn’t matter if I am? My money is as good as theirs. He does not care about his patients whatsoever.