The Salvation Army Family Store & Donation Center / unethical behavior, poor customer service, discrimination, etc.
To Whom It May Concern:
Two days ago, an Asian male manager Alan, at 601 Webster St.
Oakland, said the video games were being sold as a bundle package when I inquired (and could not be purchased separately).
About 30 minutes ago (from: David Tursi
date: Jan 31, 2019, 2:24 PM
subject: RE: Poor Customer Service
mailed-by: gmail.com), while awaiting on line, he allowed a customer to pick and choose video games from the same bundle and purchase them.
I asked him why such occurred and he just looked at me. I brought up how only two days ago I was denied, yet he allowed the very same thing to a different customer. Despite being a good customer, I communicated that for years now and increasingly I experience persecution. I asked him if he has a problem with me. Again, he just looked at me. More, he failed to provide me with a receipt. Lastly, he was profusely sniffing as drug-induced.
Previously, at the same location, I was falsely accused of stealing items and proved such incorrect. Since, I've continued to be followed and harassed while shopping despite viewing many others in my presence steal without any employee deterrence or the like.
I look forward to how problems experienced at the location will be remedied.
P.S. At 2:24 PM, yesterday I emailed the above to: [protected]@usw.salvationarmy.org (their contact listed online) and as of now have not received a response. My desirable resolution to the complaint is to immediately have such inappropriate behavior cease and desist, along with a gift certificate to demonstrate a feeling of being a valued and respected customer. Thank you.