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The Maids / Horrible experience

1 United States

I had a horrible experience with The Maids, Suwanee GA francise. I purchased a cleaning as a present for my sister with specific instructions about not wanting this to cost my sister anything, as this was a gift. This was also after discussing the cleaning specifics in great detail and paying more for The Maids compared to other quotes from cleaning services in the area. The maids showed up and put my sister on the spot telling her that it would cost more than I had purchased and made her write them a check. I was horrified at the response from Rica, the franchise owner, when I called to discuss the situation. She was the rudest person I have ever dealt with on the phone, she literally screamed at me. She does not understand the meaning of customer service. Please do not use this service, and I would appreciate anyone reading this to tell anyone they know looking for a house cleaner not to ever use The Maids in Suwanne, GA.

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