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The Coaching Department


charged money for nothing

Complaint Rating:  88 % with 8 votes
88% 8
this company charges thousands of dollars then all these other people somehow got my name & i was getting alot of calls saying they were with the coaching department saying i need their service so now Im really in debt. I told my coach about the calls & he said i didnt need all that. it would of been nice to be told this before hand. the coach was having me do all the work so im wondering what was the money for that i gave them. Then i find out that a Brandon Smith gave another person who was also being scammed, Lawretta Souder, my personal information & my discover credit card informaion. My coach's name was Steve Hatch. I purchased something from Brandon Smith but i didnt receive anything from him. I wanted to make extra money to pay off my credit cards but now im even more in debt $15, 000.. This has been so stressful..
I have been told this is related to wholesalematched.com which is going to trial this fall.
Thank you
Michele Marks
608 W Broadway st
Lebo Ks 66856
Complaint comments Comments (16) Complaint country United States Complaint category Work at Home


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A  6th of Nov, 2012 by    +2 Votes
I have also been scammed by this company. My coach was also Steve Hatch. I told him that I was getting all of these calls and being made to feel like if I didn't purchase all these other "services" that I would never make any money. Turns out that I purchased all the other services and STILL haven't made any money (8 months later). I'm in the process of filing disputes with all of my credit card companies to try and get my money back. I can't believe that these people can sleep at night, knowing that they are taking money from people and not providing any actual service. Their idea of "coaching" was to just continue to tell me to watch their webinars. How is that considered coaching? Most of the webinars that I tried to watch didn't even work...they would just show the slides but no audio. Every time I complained to the customer service people they said it was something wrong with my computer (which I know is BS). I was taken for a ride (in a big way) by the Coaching Department, Daeus Financial, Your Entity Solutions, Strategic Tax Services, My Supplier Source, DOBA, etc. They should all get what is coming to them for what they have done to me as well as others.
N  13th of Nov, 2012 by    +2 Votes
I am also cheated by this company. And I am in big trouble now to pay every month to the credit cards. I would appreciate if any of you could help me out to guide me how to get the money back or solve this issue. Thanks Jeff email prisyv@hotmail.com
A  27th of Dec, 2012 by    +1 Votes
Hi everyone, Me too, I am cheated by this company and i try to get the money back after alot of email reply to me "that is not the option", i have contacted other website fiadservices.com to help since i found that they helped many people to get the refund from this cheat company successed, but my case still not hear from them, I don't know why, If any one know how to get the money back, pls let me know, my email dinhngochanh@yahoo.com, their professional perfect to cheat alot of people.
A  10th of Jan, 2013 by    +1 Votes

Be very wary of "services" claiming to "get refunds" from other scammers!!

What such "companies" do is simply to get your credit card companies to "reverse the charges on a PROVISIONAL basis". Which means that the original SCAMMER then has so many days (usually 30-45 days or so, depending on your credit card company's policy) to RESUBMIT THE CHARGES - which of course the ORIGINAL scammers do in 99.9% of the credit card charge-backs!! And it is then up to YOU to provide proof that those charges where not legitimate in the first place.

Meanwhile the so called "REFUND SERVICES" have already charged your credit card for 50% of the "REVERSED CHARGES" (remember they claim they don't charge anything UP FRONT)!! Thus leaving you with not only the ORIGINAL SCAMMERS RESUBMITTED CHARGES but now with another 50% of those charges on your credit card. And unfortunately if you have signed an agreement, either by snail mail or electronically, many credit card companies will side with the SCAMMERS and you are stuck holding the bag with ALL the charges.

That is also why if you have already contacted your credit card company YOURSELF the SCAM REFUND SERVICES won't "take your case". BECAUSE you can do what they do all by yourself AND FOR FREE by asking your credit card company to do a CHARGEBACK (or reversal of the charges) AND by providing your credit card FRAUD division with as much documented information as possible.

So be very leery of claims by "other posters" that such & such "legal firm" or "refund service" was able to get them their money back. These are just OTHER cons adding insult to injury!!! Your best bet is to stick with the FEDS or STATE and LOCAL AGENCIES which are probably already investigating THE COACHING DEPARTMENT AND THE SONNENBERG BROTHERS, COUSINS, AND IN-LAWS. This scam has MANY MANY UGLY TWISTS and they are ALL INTER-RELATED. Some States are even investigating many of the hundreds of ONLINE BUSINESS OPPORTUNITY "Companies" for racketeering, money laundering and bribes.

If you have received ANYTHING from these crocks by snail mail, you should also contact the US POSTAL INSPECTOR. They take FRAUD very seriously.
A  10th of Jan, 2013 by    +1 Votes
Hi Michele,
You should contact your issuer card to find the solution, this company FRAUD but i dont know why they still operate and alot of people lost money for their cheat, if someone know how to sue them, we need to work that out together.
Rgds, Dinh
A  24th of Jan, 2013 by    +1 Votes
I too was scammed in very similar ways as previously mentioned. I am in the process of filing claims with the Utah Attorney General, the Federal Trade Commission, and the Better Business Bureau. This is the only thing we can do right now. If enough of us file claims, some one may finally listen.
A  25th of Jan, 2013 by    +1 Votes
The FTC recently created a new department call the CONSUMER FINANCIAL PROTECTION BUREAU.

Here's a quote from an article on yet ANOTHER UTAH SCAM aka Pyramid Schemes also called Multi-Level Marketing "Opportunities".

Notably, it says, the CFPB "has recently prioritized several investigations" in industries that have TARGETED "AT-RISK CONSUMERS."

It's the FTC that has the most authority. But, according to critics, it has shown the least amount of teeth for going after large multi-level marketers, especially over the past decade.

One reason, according to David Vladeck, who until recently was director of the agency's Bureau of Consumer Protection, is that there are few complaints.

"When we get consumers who are willing to tell that story, and the sufficient number of them who are willing to stand up and be counted, then we can do something about it, " he said.

Trouble is, many tell us they were simply embarrassed to step forward.


The only way to beat them at their game is to REPORT THEM TO AS MANY FEDERAL, STATE and LOCAL AGENCIES as possible, as LOUDLY AND SOUNDLY as possible.


Don't let these scammers get away with stealing your hard earned money, while they enjoy blowing it on their own high-style living. The "business opportunities scams" bring in BILLIONS of dollars. Think of all those poor victims who have been fleeced by these uncaring crooks.

You can do something about it by having the courage to step forward and tell your story.
N  25th of Feb, 2013 by    +1 Votes
Contact your credit card company and demand a chargeback. Utah has these scams all over the state and the card companies know it.
Tell your credit card company you will asserts 15 USC 1666i Defense

USC › Title 15 › Chapter 41 › Subchapter I › Part D › § 1666iprevnext..15 USC § 1666i - Assertion by cardholder against card issuer of claims and defenses arising out of credit card transaction; prerequisites; limitation on amount of claims or defenses

Tell the card company it was a scam, they need to charge back the scammer and you will not pay it under 15 USC 1666i. Call the credit card chargeback department and nicely tell them. Utah has scams for credit repair, investment training, options training, internet training. All scams with mentoring, coaching education. Utah is horrible and the credit card companies know about it.
A  1st of Mar, 2013 by    +1 Votes
A FTC ruling has been handed down in Ken Sonnenberg's brother Steven's scam with Ivy Capital and the Shipper aka WholesaleMatch.com !! Everything that was found to bilk money out of vulnerable victims can also be said of 110% of all the OTHER "so called business opportunity" schemes - almost ALL operating out of UTAH (or the surrounding states)!!

FTC Imposes $130M Judgment Against Ivy Capital Inc. for Operating Fraudulent Business “Coaching” Scheme


So be sure to lodge your complaints to the FTC against THE COACHING DEPARTMENT and all the other companies owned and affliated with KEN SONNENBERG. No doubt they've already caught the FTC's attention.

Time to bring the hammer down on all these nasty cockroaches.
A  28th of Aug, 2013 by    +1 Votes
We were also a victim of the coaching department and associated companies such as Your Entity Solution, Daues Financial, etc. We were told that it would cost a one time payment of $5000 that would be charged to our personal credit card and that once we get started we could transfer it over to corporate credit and pay it off quickly. After about a week we were getting multiple phone calls saying we need this or that in order to get our company up and running which cost $1000-$6000. Of course we were scammed into putting more money down. Now 10 months later, no income at all coming in we are over $12000 in credit card debt. These companies need to be stopped. They are taking money from innocent people just trying to better themselves. Gaylon Garbett, Trevor Shipp and Ken Sonnenberg are criminals!
A  21st of Sep, 2013 by    0 Votes
It's a very sad state of affairs that these types of scams continue unabated to prey on innocent and trusting victims.

It would appear that the only way to shut them down is for the State of Utah to finally step up to the plate and do an extensive and thorough house cleaning. But why should they, when they are raking in literally MILLIONS of dollars in tax revenues (minus the income swept under the rug? or in these types of con games stashed in various shell companies). Perhaps the Feds need to approach these scams via TAX AUDITS.

Reading ALL the Better Business Complaints, victims believe they are buying a "so called" product from one "so called" business, only to discover that their credit cards have been charged by a completely different "company". And if you look at your "receipts" (if you manage to get one in writing) it usually never actually shows WHO you paid the money, too. That way, when you finally get fed up with the lack of "promised" services, failure to provide "promised" product, and complete waste of time AND TOTAL LOSS OF MONEY, you request a REFUND only to be told that THEY weren't the ones you originally paid!!! And the run around is never ending and unfortunately forever ongoing.

The standard reply is to insist that since you used their "proprietary (snort) services", you are not "entitled" to a refund. As well as to "oh-so-generously offer to CONTINUE coaching (snort) services" (which by now you've figured out that even a 5th grader could do better). In real time, it's simply a STANDARD DENIAL FORM, which they merely fill in your name since they get so many complaints, they don't bother to actually address each individual complaint to the Better Business Bureau (which is clueless in Utah anyway)!!

A  24th of Sep, 2013 by    0 Votes
Now why are we not surprised to read the Associated Press article re a Bank in ST. GEORGE, UTAH which apparently laundered a couple 100 million dollars for internet gambling sites. (Seems the bank's vice chairman was sent to prison for his role in the scheme.)

SunFirst Bank in UTAH - ring any bells? Ask your credit card companies which banks in Utah the blood-sucking ###-buckets put your charges through!

Unfortunately, again there is a bigger picture here. And more than just the obvious players are involved. There is a reason why the majority of these types of "COACHING and MENTORING" scams continue to "THRIVE AND PROSPER" in UTAH. The Sonnenbergs, the Brandon Petersons, the Jon Fullers of the world are merely the tip of the iceberg.
N  19th of Feb, 2014 by    0 Votes
Anthony (Tony) and April Clark made a website through the coaching department that stole my money. I paid them for a set of weights and they never delivered them to me, even though I paid two months earlier. April Clark is a scammer, and she used the coaching department to do it.
A  20th of Mar, 2014 by    0 Votes
Well guess what?
Surprise, surprise. I just tried to get a hold of the "coaching department" and got a phone message stating "Due to unforeseen circumstances we are suspending operations. Sorry for the inconvenience and hopefully we will be up and running again soon"!
Well folks, but It looks like I may have just been ripped off to the tune of thousands of dollars. I don't know about you all, but after losing my son in Afghanistan...and attending multiple court martial proceedings for the soldier that shot him accidentally with a LAW missile...this company is dealing with one very angry person. I have nothing better to do at this point then plan some way to blow this company and these scam artists off the map. If anyone feels up to joining me...send me an email. charlotte12az@gmail.com
N  20th of Jun, 2014 by    0 Votes
So when is the FTC going to do something beyond investigation? I thought these scammers were taken to trial in March? What was the result of that trial??? Would someone please write me back and tell me? jjdombrowski3@msn.com
N  5th of Aug, 2014 by    0 Votes
I cant believe these people scammed so many others like myself. I have been trying to have the credit card companies chargeback the scammers but only one of them did so far. Any idea of what to do? Also, are there any class action law suite against these people? if not we should get together and start one immediately!
Please contact me on alices063@gmail.com

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