Spirit Incentives / Worst service imaginable and a hoax!
And it goes like this... I was presented with a Vacation Package from Spirit Incentives after reviewing a timeshare for Silverleaf Resorts. For attending the timeshare in the middle of nowhere, you are given a 'free' gift of a vacation package to the destination of your choice- Orlando, Aruba, Hawaii, Jamaica, Puerto Rico. The Vacation Package provides for two adults 5 days/4 nights hotel accommodations at those destinations. The hotels are specifically mentioned on a sheet that is given to all participants. You would be obligated to pay for airfare and all other extras, but the benefit of having a hotel paid-off as a gift is still a good thing.
Thereafter, you are to fill out a registration coupon which gets sent to Spirit Incentives with your personal info, where you wish to travel. Once Spirit Inc. receives this, they then mail back to you a Reservation Request form. Upon receipt, you are to select 3 valid dates of travel, with criteria which is reasonable. You would have to pay for hotel taxes only, which is fine as well. No big deal. The company advises that they will give you 45 days notice prior to your departure date if your dates were accepted. Of course, Spirit reserves the right on everything in their 'Terms and Conditions'.
That is where the catch is, and where there horrible service shines through. First off, they do not send back their notification to you that they cannot fulfill your request within 45 days of the departure date you request. Two, when you call their customer service, they refuse to give you any information about your request. Simply, they tell you that you should receive something in the mail. This is a huge flaw of this company. They have people who are not personable on their phone, hence providing poor customer service. They also refuse to respond and answer any questions you have except for saying that you will receive notification in the mail. In addition, their reps were extremely rude and didn't allow me to finish the questions I wanted to ask. I called back multiple times so I could see if speaking with someone different would help resolve the matter, but to no avail. RUDENESS ABOUND!
So after my first two dates were denied, I had to provide another departure date. Mind you, all dates I provided were at least a month apart and not within holidays, etc. Two weeks after I mailed in the third request, I decided to call up again to find out what was happening. At that point it was within 25 days of when I was to depart on my journey if it were going to be accepted. Once again, I received a rude rep at Spirit Incentives. They claimed that again they could not accept my dates (on their terms and conditions, they say to select 3 dates). So, I said how will you accommodate me? They responded by giving me another set of dates a month forward. So I said ok sure why not? Then, I heard their next catch. The hotel accommodations listed on their Vacation Package sheet (I was planning on Aruba, staying at Wyndham Aruba Beach Casino Resort) were not available.
So I asked are they not available at all, or for those dates in particular?
Client rep: They are not available.
Again I ask, is that hotel not available at all, or just for those dates?
Client rep: They are not available.
Then I explain to the rep that she is not answering my question, and that Im wondering if the hotel itself is not available at all or just for those dates. All I was looking was for an answer. She couldn't give me one. At that point, I asked for her manager. She put me through...it gets worse!!!
The manager gets on the line, and I pose the same question.
I say that I am willing to accept the travel dates they advised, but if they are providing me with those dates, why are they providing me with different hotels than what is on their specified getaway package? Manager says: We cannot offer that hotel as its unavailable to us for those dates we provided you. We can only provide you 'XXXX' hotel.
So I requested to change the dates they were trying to pawn on me for dates later in the year at the hotel that was specified on the package.
Manager says: We cannot do that. We can give you these particular dates, and this particular hotel, or offer you a refund. That's all.
So neither would they accept my request for 3 different sets of dates, but they would only provide THEIR dates and THEIR hotel of their choosing (not the one listed on the getaway package). And what makes it most irritating is the fact that even their manager gave me an ULTIMATUM!!! What kind of customer service is that? 'Take it or leave it'?
Upon hearing that, I was shocked, annoyed, and most of all perplexed that a company would do this. It was clear to me that everything would be on their terms and they never had any intention of fulfilling the requests their clients brought to them. They must not really have deals with the hotels, it seemed quite clear.
In addition to all of this, part of the package is you get 4 $10 gas rebate coupons which you can redeem once a month and send in the mail to Spirit Incentives. It says to allow 4-6 weeks for a response and a rebate . To this day, over 3 months after I sent my first rebate coupon and receipt, I have not received a single rebate!
I'm going to report this company to the Better Business Bureau and all message boards possible. NO ONE SHOULD USE THEIR SERVICE and "INCENTIVES". They are all a bunch of nonsense, their service is pitiful, and they do not fulfill their clients requests.
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