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SpinTop Games


Paid for games and never got them

Complaint Rating:  69 % with 16 votes
69% 16
Contact information:
Spintop Games
United States
I ordered games twice on May 4, 2009 the 1st order was for 2 games it when fine. I placed second order 2hrs
later. I ordered 4 games this time they charged games to my Visa card and I never got conformation e-mail
I have sent several e-mails even with Visa telephone number. Spintop will not contact me and now they have
blocked my e-mails, so Ican not contact them. Visa will take this off my bill [thank god]. there is no phone number to concact them and they block your e-mails so there is no way to contact them.
Complaint comments Comments (26) Complaint country United States Complaint category Products & Services


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N  4th of Apr, 2009 by    0 Votes

SpinTop Games - jeapordy game
spintop games
220 beltline
United States
Phone: 405-573 5126

i purchased the Jeapordy online game from Spintop Games and i can not get it to do anything but repeat the first game. how do i resolve this problem?
N  8th of Apr, 2009 by    0 Votes

SpinTop Games - the game crashes half way through
Mr and Mrs Syms
Glifach Quarry Bungalow
Wales, South Glamorgan
United Kingdom

We bought a games disc, of which was fine for a few hours and then it crashed, and i cannot go any further with this game, its sad really because we were saying how efficient they were with the orders and very prompt action, The only trouble is, there seems to be no way of contacting them to make this complaint known.
N  18th of Apr, 2009 by    0 Votes
Hi there,

For assistance with any games purchased from or developed by SpinTop Game, please contact them at support@spintop-games.com.


N  20th of May, 2009 by    0 Votes
Is this the email address that you are sending emails to Spintop games inquiring about your games (support@spintop-games.com)? If so make sure you have that addy in your address book so your email won't go into your spam box. Also when you log onto their site and scroll down to the bottom of the page you will see a support link. Click on it and you should see a question "I did not receive my e-mail receipt and would like a new one - OR - I would like to view my order history.
You are able to retrieve a summary of your purchases by clicking the link below and following the on-screen instructions. Click Here. " Click on the click here and it will take you to a screen where you enter your email address that you used when buying the games along with your last name and then search. You can search the history for those games and redownload them. Hope this helps.
N  2nd of Jun, 2009 by    0 Votes
I became a member of your Two month game club. I purchase a game but it took the full 19.99 out of my account. My bank account showed the 10.75 being taken out so I could not firgure out how to correct it or get in touch with you that my Two month period should cancel any future transactions. We enjoy your game very well but we are not finding out how to opt out. Thank you Billy
N  9th of Jun, 2009 by    0 Votes
Hi Billy, I wanted to clarify that I am not employed by Spin Top Games so therefore I can only offer information that I find on their site to help you possibly. I couldn't find any where that showed a two month game club program, as far as I could tell it showed that their games are downloaded and have a trial period of play for 60 minutes on any of their games. After that time is up you can buy the game. Most companies offer their games at full price of 19.99 after their free play of 60 minutes. If you go to the spintopgames.com you can see at the very bottom right hand side a link of "contact us" click on that and it will give you more infomation. Are you sure that it was with Spin Top Games that you entered into the two month agreement? I only ask this because other sights such as Real Arcade have a monthly trial period and unless you log into your account with them and cancel you will be charged their monthly fee. Spin Top Games are sold through other sights like Real Arcade and Big Fish (I believe?) and you can buy SpinTop games through other sights so make sure who is charging you a fee. Lots of times your credit card/debit card detailed billing can offer you a number for that company for you to call and inquire about charges and they should either be able to cancel a membership or direct you to some number that can. Never rely on things to happen automatically, and always follow up with the cancelation to make sure it has happened otherwise you may continue to be charged. Good Luck.
N  30th of Jun, 2009 by    0 Votes

SpinTop Games - can't play
spintop games
United States

I paid 27.98 for a back up c.d. for Azada and can only play for an hour. Then it stops and ask me for an activation code that I downloaded and then asks for a KEY code.What is that and were can I find it? Long5481@att.net
N  14th of Jul, 2009 by    0 Votes
You should get Azada from Big Fish Games. Only $6.99 - http://www.bigfishgames.com/download-games/1689/azada/index.html
N  17th of Jul, 2009 by    0 Votes
my name is Sserena A.Barlow it 's been thirty five days now and there's still no answer by now i have no disc i have nothing.again i reside at 15355 braile Detroit Mi. 48223
N  21st of Jul, 2009 by    0 Votes
i paid for the chessmaster spintop game several years ago and i accidentally deleted it from my computer. i have unsusessful in re-downloaded again. can u help me
N  29th of Jul, 2009 by    0 Votes
I have mortimer beckett & the time paradox & it has by-passed westville & went to eastville main scene.I cant access what I need in eastville as it is in westville. I didnt pay $ just to play 2 screens of a game
N  18th of Oct, 2009 by    0 Votes

SpinTop Games - Scrabble is not running right
Spintop games
United States

I just purchased Scrabble and when I tried to play it, it isn't running right. First, my opposition (second plalyer) is waiting far too long to take a turn and when it does, it is being given many, many too many points. Please help meget it straightened out.
N  30th of Oct, 2009 by    0 Votes
I order a game about a year ago a and my computor crashed and i would like to know if i could get the code for it Fishdom and my name is Colleen Preston

Thank You very much

Colleen Preston
N  27th of Mar, 2010 by    0 Votes

SpinTop Games - game stopped working
New South Wales

I purchased fairy game for 19.99 and the game wont work its frozen. i have tried many times to try to contact provider and cant or no reply. says fairies error currupt 1.3b version. im disappointed in good faith i paid them and the service has been a dud. Id like a refund isnt that good consumer practice. Thankyou for caring.i hope somebody will get in touch with me over this. Fiona fionamcphillimy@yahoo.com
N  17th of May, 2010 by    0 Votes

SpinTop Games - locking up
R.Peter Mooney (Home Office)
South Australia
Phone: 08 88211797

I have bought "Amazing Adventures Special Edition Bundle." When playing the Lost Tomb, and get to courtyard, all I get is a white hand on a black screen. I have deleted prog. and reinstalled it and get the same result.
N  18th of Mar, 2011 by    0 Votes
I purchased this game when it was 9.99 for a life time somewhere around 2006/2007. And all of sudden when I had a virus removed from my pc, I tried to reinstall it. It worked for one day and the next day it wasnt nowhere to be found on my pc. So for several months I just gave up. But then, just today I tried to reinstall it again, and ran into how to report it, so thats what I'm doing. Please help me correct this problem.

Sincerely Lester Peoples
N  30th of May, 2011 by    0 Votes

SpinTop Games - game not working properly
noelene herron
Phone: 0741520070

brought bejeweled blitz and i can play one game it then it freezes my computer so uninstalled it and put my purchesed disk to install again and comes up saying error whilst installing
N  10th of Aug, 2011 by    0 Votes

SpinTop Games - WAR CHESS
United States
Phone: 317-632-5167

A  27th of Apr, 2012 by    0 Votes
i bought the game little shop-city light P.O# 351302--5/3/08 i am not able to unlock it
A  27th of Apr, 2012 by    0 Votes
bought the game (from SPIN TOP)little shop-cith lights=p.o #351302--5/3/08 can not unlock it on my new computer -please answer

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