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Solmar Beach Club / deposit of paid timeshare week

1 402-2 South Front StreetBelleville, Ontario, Canada Review updated:
Contact information:
Phone: (613) 771-9626

In January of 2010 the maintenance fee for 2010 was paid to Solmar. I then called RCI and deposited this week with them in order to use this week to trade for a week at some other resort. There was no further communication from Solmar or RCI. In November of 2010 I checked RCI to see that my deposit was there and it was not. RCI told me that Solmar had refused the deposit. I contacted Solmar for an explanation and was told (for the very first time) that my Solmar time needed to be deposited through Solmar. This is contrary to everything I had been told about making deposits. At this point Solmar is refusing to deposit a week for me with RCI because my week for 2010 has expired, which is true. My time is from week 15 through week 45. My point is that Solmar did not explain their unusual deposit procedure and did not notify me when my attempt to deposit through RCI came across their desk. They failed to provide the service they claim to take responsibility for, namely making client's deposits with RCI and as such need to deposit a week in my name with RCI.

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Comments

  • Jo
      26th of Nov, 2010
    0 Votes

    No idea whether this is coincidence or what but within minutes of posting my complaint I received an email from Solmar notifying me that my 2010 week has been deposited with RCI. This is confirmed on the RCI website. Though my history with Solmar is short, it has not been what I would call easy. Hopefully this is a new beginning.

    John Seckar
    Belleville, On

  • Su
      5th of Jan, 2016
    0 Votes

    This company could be one of the most fraudulent developers in the timeshare industry. The only thing you can do is cancel your timeshare contract. I recommend you to read an article with good information about these fraudulent companies, good luck

    http://www.timesharescam.com/timeshare-fraud-and-timeshare-scams-tips-to-avoid/

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