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My friend recommended me to make a donation to Haiti on the Small Dog Electronics website because they advertised that they will match my donation. About 1 week after, I received fraudulent charges on my credit card. I was a victim of identity theft. Small Dog Electronics sent me a letter on Jan. 29, 2010 stating that they had a security breach in their database. I have never gotten my identity stolen before and all of this happened because I decided to make a charitable donation to a company that lacks competence in securing their customers most valuable information. I would not recommend for anyone to do business or purchase anything from Small Dog Electronics.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too was the victim of this breach... I had a little under $500 taken outta my account by someone who got my number from their site. I was lost at first as to why i had these charges, but soon it became apparent after I got their letter. i was extremely dissatisfied. Least they could have done was offer some compensation for my troubles and their mistake.
I had my credit card information stolen via Small Dog Electronics as well. Got the same e-mail (which looked much like a phishing attempt when I first glanced at it.) Small dog has NO information about this on their website, blog, facebook or twitter accounts. They seem to think if they keep their customers in the dark, this will go away. I'm going to take advantage of the ID theft protectin they are offering free for a year, but I'll never buy form them again for a couple of reasons:
1. They are trying to hide this very serious problem.
2. They don't seem to know, or are unable to articulate, HOW my data was stolen. I was told "It wasn't our web server, it was a computer where these things are stored overnight." HUH?
3. This has been going on for several months with hackers everering and leaving this server at will.
4. They say (They being Cindy Fuller, assistant controller) "hundreds" of numbers were stolen, but this seems on the low side given the length of time and the number of transactions the "third largest Apple retailer" in the ocuntry must process on a daily basis.
But I am only guessing, due to the fact that Small Dog won't fess up to this in public...
Small Dog would do themsleves a HUGE favor by being open and honest about this instead of trying to sweep it under the rug.