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Skinceuticals / Retinol 0.5% and phloretin cf

You know how we tend to "trust" our doctors & derms for professional expertise...as in they see a lot of patients, so you ASSUME they are knowledgeable about skin types. Well, due to that trust, I accepted my Derm's suggestion to use SkinCeuticals. I paid $275 the 2 suggested items to try out. I "tested" a small amount on my crows feet which resulted in a CHEMICAL BURN. Uh oh, it hurt & clearly my skin is not suited for this product, but I didn't become outraged, I just promptly took it back with the packaging and receipt. However, I was told by Heights Dermatology that I would have to call a 1-800 number to "receive a refund" and that's when it all began...I called, was given a "tracking number" & waited..& waited...& lost track of time. When I called again months later, Skinceuticals said the DR's OFFICE was supposed to give me the refund using the tracking number, so I went back again. However, the Dr's office said it was too late, so I called the 1-800 number again who issued me ANOTHER number & even that did not lead to a refund by Heights Dermatology. I have lived through a complete runaround for $275 even with proof of purchase, 99.999999% of the product left because I couldn't use it, & neither Skinceuticals OR the Derm that represented it's value will stand behind it...so BEWARE!! You will be taking ALL THE RISK if you choose to use these dangerous products.

Ke
Dec 02, 2016

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