SingaporeFlowershop.com review: Canceled order due to flower not delivered but still charge in my credit card 3

To whom it may concern,

I already cancelled my order because it was not delivered to the recipinet and yet still had billed in my standard chartered credit card. it was charged by WP-Right Florist P Kolkata GB amounted US$74.70 or S$109.16. I email them to revert this transaction on my credit card but they don't reply lately.

These are the email conversation on your website thru my account:

I wrote ( 12/22/2009 9:01:55 PM ) :how do i know if already received my order? please let me know.
TONY ( 12/23/2009 11:30:42 AM ) :Hi,

Thanks for your mail.
We received your order but we have lost the order details.

please give the following details to process the order at our desk

Item to be delivered ...

Delivery Date ...

Recipient Name...

Delivery Address...

Zip Code...

Telephone...

Kind Regards,
Tony

I Wrote ( 12/24/2009 4:04:11 AM ) :I was expecting it to be delivered it by now because i received your email and details. Is it possible that it will be delivered today? here is the detail and the email i received from you

Dear Mr. (me),

We have received the following order from you. Please review it carefully. In case of any discrepancy, please contact us by clicking here Click.

Order No. WS-[protected]
Order Date Tuesday, December 22, 2009
Item Code Item Name Delivery Date Qty
538 You are everything to me Thursday, December 24, 2009 1

Total in Usd 74.70
Message My Lovely Wife,
I am so blessed for more than three years we shared together as a husband and wife...Merry Christmas. I will love you forever! Your husband, me

Deliver To
my wife
Blk xxx drive yy singapore

Singapore
Phone
Email

Credit Card Processing Successful
Thank you for shopping with us. Keep Visiting.
Sincerely
Customer Service
www.Singaporeflowershop.com

TONY ( 12/24/2009 2:47:41 PM ) :Hi,

Thanks for your information.
We are sorry for the late reply due to Xmas rush. Please writ eback if we can deliver your order as soon as possible.

Kind Regards,
Tony

I Wrote ( 12/29/2009 2:10:32 AM ) :Hi Tony,

Thanks for your reply. Since the order have not delivered, I want to cancel my order. Please reply for confirmation.

Regards,
me

I Wrote ( 1/7/2010 8:40:41 PM ) :Hi Tony,

I already cancelled my order and yet still had billed in my standard chartered credit card. it was charged by WP-Right Florist P Kolkata GB amounted US$74.70 or S$109.16. Please help me revert this transaction on my credit card.
P.S. May i know your telephone number.

Regards,

me

I Wrote ( 1/7/2010 8:42:36 PM ) : To whom it may concern,

I already cancelled my order and yet still had billed in my standard chartered credit card. it was charged by WP-Right Florist P Kolkata GB amounted US$74.70 or S$109.16. Please help me revert this transaction on my credit card.
P.S. May i know your office phone number.