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this company is a scam, avoid at all costs. i used their service for a few months, they supposedly sell you on how they have a "dedicated team" monitoring your site daily/weekly to make sure that your PPC is on target and they adjust it via computer and also manually via their team, well let me tell you, its complete lies! i was paying each month until one month the script they use to monitor the PPC spend got screwed up on our sites, sales were never good with their service, a small upswing but not worth the monthly fee, the kicker was when i found out over a month later from them that for a whole month not one person looked at my site to find out that the script was missing and they couldnt verify any of the work "they supposedly were monitoring weekly" instead of notifying me immediately that the service wasnt working properly due to a missing script on my site, they kept charging my credit card for a service they were lying about and were NOT monitoring for exactly 5 weeks!
do not believe their sales pitch they are not doing what they say the are, they should have seen within a couple days at most that my site wasn't communicating with their servers but my only interaction with them was 5 weeks later. they apologized up and down via email and even gave me a month free but i wanted out of the scam they sell, they do not monitor your sites daily or even weekly like they advertise, i dont even beleive that there is a computer system / software system that they claim to have that supposedly monitors your site even exists otherwise that system should have notified them of a disconnect. i have emails to prove all of this, stay far away from sidecar!
Started working with Sidecar in August. They billed me $1000 for a set-up fee which consisted of generating a tiny PDF (6 pages) and building about 4 amazon campaigns and then also billed $900/mo for a 3 month contract.
From the start the services provided were significantly below the quality we were led to expect during the sales process. they promised the use of automated tech solutions for bid adjustment and keyword optimization which were never implemented. We got an inexperienced account manager who knew less about advertising on Amazon than I did. He consistently could not explain the strategy being implemented and how they were managing our account in regards to campaign structure, keywords, bids, Negatives or really anything. We asked to speak to someone more knowledgeable on our account but they could not provide that person.
They started a campaign with a budget equal to our entire current marketing spend and ran it with horrendous returns on investment which cost us a ton of money. At this point, we determined we would cancel our services with them. All of this took less than about 5 weeks. Now I was charged and continue to be charged even though they were canceled for cause and negligence. They are insisting they are owed the 3 months of contracted pay even though they could not deliver on their promises from day one.