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Service Protection Program / Vehicle coverage

300 North TuckerSt Louis, MO, United States Review updated:
5
Contact information:
Phone: 877-728-6037
This company is using my legal name to get business. But, I always use my nick name as contact to general company if I could. The Service Protection Program must have some contact and illegally gather my personal information and my background. Deal all, please do not reply them anything. If you did, they will get your phone # and you are giving them more information due to they got your phone #. please beware.
Da
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Sh
  6th of Oct, 2008
Agree Disagree 0 Votes
Doesn't matter if you do or you don't. I have been trying to get them to stop calling me and today I got a letter in the mail from them. They have queried my credit report. I have sent a scathing email to the company they are selling insurance for. Maybe that will work.
Ch
  14th of Oct, 2008
Agree Disagree 0 Votes
Received a "Final Notice" to extend your vehicle bumper to bumper coverage on a certified used vehicle I purchased earlier this year. Contacted the company by phone and spoke to a woman customer service representative. After I gave her the customer ID#, I explained that I didn't understand why I received this letter saying my coverage may expire soon. Ms. R stated that their records indicate my bumper to bumper coverage was going to expire and they contacted me as a reminder. After I explained that I purchased my car with extended warranty and it didn't make sense she asked me to hold. Not one minute later she said yes you do have coverage it was a mistake. I asked her how could it take her no time so see that by phone but the company couldn't check that before they sent me this letter. Her tone became defense and she stated, "it was a mistake ma'am people make mistakes". Words got exchanged about her tone, I asked for her supervisor, she said ma'am we can take care of this right here. I asked again who her superisor was twice more then she confessed that she was a supervisor. I asked who her boss was and she refused to tell me his name. I told her I wanted to speak to her boss because I didn't appreciate her tone of voice. After speaking to her boss, I told him a few choice words then asked him for his company web address. He asked me why did I need it if I didn't need any coverage. I told his I wanted to go online to write a complaint; he said that their company's web address was not accessible to submit a complaint and would not give it to me, yet here I am. This company needs a couple of classes on business ettiquete and "great" customer service.
Ka
  17th of Oct, 2008
Agree Disagree 0 Votes
they are pests on the prowl for naive and susceptible victims... does anyone know if what they offer is valid - I have heard these companies are not real and their insurance is bogus!?
they call, send mailings, emails - to my personal address and business address - they grab any number they can find and call hoping someone will bite. how is this stopped, what is there that anyone can do?
this is a nationwide epidemic of annoyance.
Ca
  20th of Oct, 2008
Agree Disagree 0 Votes
They actually had all my information--name, address, , year and model of care and my phone number. They were very rude aside from trying to pressure me into buying a ridiculous policy. I called the Honda dealer and they said they do not give out any information. How do they get it?? I don't know. I will look into a way to file a complaint against they
Aa
  28th of Oct, 2008
Agree Disagree 0 Votes
Yes a customer rep called me and was very rude. I would like to get the extended program just wanted to check out it first on line to see if it was real before I relate my checking account number on the phone. He then got upset and said he needed an answer right then but I can do what I wanted to do. That was very uncalled for when I just wanted to protect my family from being scamed.I appreciate the time in reading this comment and I would appreciate another chance to get this coverage on our vehicle. Thank you again for your patient and time.
Cl
  30th of Oct, 2008
Agree Disagree 0 Votes
I too had a similar situation. The man on the phone (Jacob) said that it was a ONE TIME ONLY offer and that I had to decide right then and there or he could not offer me the coverage. I explained that I needed to discuss it with my husband, and the man interrupted me and said "Then lets get him on a conference call"! I explained that he was at work and I couldn't interrupt him there.
He then tried to hook me again by saying "Oh! I've made a mistake, your coverage would actually be LOWER than what I quoted you! I looked at it wrong, and you get an EVEN BETTER DEAL because of where you live!

Then I asked if he could send me the offer in writing showing the coverage and what he was actually charging me for and what things were and weren't covered.

He said that they could not send anything in writing until I paid $200 and they sent it to the Underwriters! Then in 7-14 days I would get the paperwork and I could look it over at that time.

I asked him just how stupid he thought I was? And I told him that if this was a legit offer, then they would not possibly expect someone to PAY in order to read the terms of the program! I told him that the whole thing made no sense whatsoever and that I was completely insulted by the way this whole thing was being handled. I then said Goodbye and hung up.

I ache for any elderly or disadvantaged people that may have been taken by this, and who aren't smart enough to see through this kind of thing! Some people get intimidated by companies like this and pay the amount because they are told that this is "such a great deal" and that they had better not let this slip through their hands!
Bi
  1st of Dec, 2008
Agree Disagree 0 Votes
I just received a letter from them. No indication of a company name. Only an address in St Louis and a declaration that "this is your Final Notice to extend your vehicle bumper to bumper coverage" because my "factory 36 month/36, 000 mile is expired or about to expire."

No kidding. My car is nearly 15 years old by now with more than 50k, and if the factory were going to send something, they would have at least had the manufacturer identified somewhere.

They are asking for my mileage and VIN number.

This has to be a scam.
Td
  23rd of Jun, 2009
Agree Disagree 0 Votes
This company sent information regarding my car to my husband who has no interest in soliciting him as if he is the owner for a service agreement. I called an spoke to an operator who concurred that this was only advertisement. However I find this outrageous that they would imply that my service agreement is about to expire when I don't have an agreement with them and then they can even tell me if there is an agreement in place. These people should not be allowed to advertise, or solicit unless they have contractural information with the owner.
Ab
  23rd of Jun, 2009
Agree Disagree 0 Votes
Beware of these people. I received a letter that stated our vehicle's factory coverage had expired and they could offer coverage that included $0.00 deductable, roadside assistance, free rental car, I can repair at any shop, even in Canada and Mexico. When I asked what vehicle that I owned they were speaking about, they asked for the VIN number, when I told them they should know what vehicle they were speaking about, I was told a "### and bull story". These people are "CON ARTISTS' and should be put out of business. They prey upon the old, ignorant and gullible. If you get a phone call or letter from these ###s, tell them that you know they are crooks and tell them you're calling the Federal Trade Commission on them...they will promptly hang up.
An
  16th of Jul, 2009
Agree Disagree 0 Votes
I've was so dumb thinking this people really do care & help.. as a new card holder i have no experience about this.. i had recieved a letter with my full name and car information.. so i called this people up and they got me a good deal.. but after i had hanged up with this people my gut feeling told me to cancelled the order, so i didnt .. they gave me so much bullcrap talking about i couldnt cancel it because of so much insurance fraud.. it's been a week and i havnt recieved my refund..DONT BELIVE THIS DUMB ### PEOPLE!!!

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